The core transformation in supply chains, revolves around the integration of advanced digital technologies, with a significant emphasis on E2E integration and customization to meet specific client needs. This transformation is primarily driven by the adoption of digital solutions such as generative AI, IoT, and advanced analytics, which enhance decision-making, improve operational efficiency, and foster real-time responsiveness. Companies are increasingly focusing on sustainability, integrating green practices such as carbon footprint reduction, ethical sourcing, and compliance with global environmental standards. This holistic approach not only aims to optimize supply chain operations but also align them more closely with the broader business goal of formulating autonomous and networked supply chains. HFS Horizons: Supply Chain Services, 2024 assesses how well service providers are helping their clients embrace innovation and realize value. The study evaluates providers’ capabilities across the HFS definition of the supply chain, based on a range of dimensions to understand the Why, What, How, and So What of their service offerings.
Horizon 1: Ability to drive functional optimization outcomes within the supply chain services industry through cost reduction, speed, and efficiency.
Horizon 2: Horizon 1 + the enablement of the OneOffice™ model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience.
Horizon 3: Horizon 2 + the ability to drive OneEcosystem™ synergy via collaboration across multiple organizations with common objectives around driving entirely new sources of value. This research highlights the value-based positioning for each participant across the three distinct Horizons. It also includes detailed profiles of each service provider, outlining their provider facts, strengths, and development opportunities
Note: All service providers within a Horizon are listed alphabetically.
Source: HFS Research, 2024
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