Top 10 Report

HFS OneOffice™ Services Top 10: People and Process Change

December 9, 2021

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Welcome to the people and process change report of our inaugural HFS OneOffice Services Top 10 series! OneOffice is our view of what digital transformation looks like in action.

Our OneOffice Services Top 10 series assesses the digital transformation capabilities of services providers across a trio of core enabling capabilities:

  • Native automation: The subject of this report, covering services that leverage a range of emerging technologies to create intelligent and automated workflows in the cloud enabling new “native” standards for consistent cross functional enterprise operations.
  • Data and decisions: These services are designed to create a culture of data, driving new opportunities through interactions, insights, and predictive capabilities and offering the ability to access data at a speed that drives critical business decisions.
  • People and process change: Focusing on capabilities in developing and integrating people and process change across the services portfolio, such as design thinking, change management, skills enablement, and process innovation to drive operations excellence.

The HFS Top 10: People and Process Change report examines the capabilities of 11 service providers in developing and integrating people and process change across the services portfolio. We assessed and rated these capabilities across a defined series of execution, innovation, OneOffice alignment, and voice of the customer criteria. The report highlights the overall and subcategory ratings for these best-of-the-best participants. This report also includes detailed profiles of each service provider, outlining their rankings, provider facts, and detailed strengths and weaknesses.

The Service Providers covered in this report are:

  • Accenture
  • Capgemini
  • Cognizant
  • EXL
  • Genpact
  • HCL
  • IBM
  • Infosys
  • TCS
  • Wipro
  • WNS

Watch an HFS Videocast with two of the analysts behind this Top 10:


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