This December 2020 HFS Top 10 Finance and Accounting Outsourcing (FAO) service providers report is a refreshed and expanded analysis of finance and accounting services reports we conducted in 2019. This report builds on previous years’ reports, which you can find on www.hfsresearch.com.
The HFS Top 10 F&A Service Providers examines 16 service providers across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the overall rankings for all participants and the leaders for each sub-category. It focuses on ongoing third-party services (outsourcing and managed services) as defined by our F&A value chain.
This report also includes detailed profiles of each service provider, outlining their overall and sub-category rankings, provider facts, and detailed strength and development opportunities.
We based this Top 10 research on interviews with 300+ enterprise services clients from the Global 2000, in which we asked specific questions about the innovation and execution performance of the service providers we assessed. We augmented the research with information collected in Q2-Q4 2020 through provider RFIs, structured briefings, networking events, and publicly available information sources.
Service providers in our analysis include:
Accenture, Capgemini, Cognizant, Conduent, Datamatics, DXC Technology, EXL, Genpact, HCL Technologies, IBM, Infosys, NTT DATA, TCS, Tech Mahindra, Wipro, WNS
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