In today’s era of disruptive business models, enterprises across all industries are anxious to maintain their relevance and competitive edge, and this is especially true of the high-tech sector, where digital innovation is at the core everything. And as a technology company it’s a double-edged sword: not only must your digital products and services offer differentiation and value, but you also need to keep innovating your own operations to stay competitive and ensure adequate time-to-market to stay ahead of your customers’ needs. A Fortune 500 provider of global technology solutions, Avnet, is on a mission to reinvent the role of the electronics distributor, elevating customer experience within business-to-business (B2B) ecosystems and breaking down brand silos. This Voice of the Customer report showcases a key element of Avnet’s digital transformation strategy, Ask Avnet, a cognitive assistant platform, developed in collaboration with its technology services partner Infosys. Ask Avnet is a tangible example of Avnet’s digital transformation strategy in action and a living example of a tech company’s journey to the Digital OneOffice.
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