This study qualifies the service, quality and scale of the Latin American market. The study is principally for buyers and industry stakeholders who want to understand what Latin America can offer as a destination for IT and business service delivery.
This study arrived at six key findings:
– Global IT delivery strategies more frequently include Latin America
– Latin American strategies underpin global delivery with increasingly mature services
– The region offers buyers three routes to value
– Calculate the true TCO and measure risk
– Build the business case with care—resource levels need careful consideration
– Local providers must play the global delivery card too
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