We are now making that final shift from the traditional global sourcing model to intelligent operations. In a few months, we won’t be talking nearly as much about automation and digital technology as the critical value levers – they are becoming  embedded into the fabric of the future operations platform for new generation organizations. Instead, we will be talking a lot more about the Digital OneOffice™, where the organization’s people, intelligence, processes, and infrastructure come together as one integrated unit, with one set of unified business outcomes tied to exceeding customer expectations.

Download the slides for Phil Fersht’s presentation of the Digital OneOffice™ framework at NASSCOM’s India Leadership Forum 2017.