In a market where the noise levels around RPA and AI are deafening, it is easy to forget that the bulk of the work in operations continues to be done by humans. Yet, as organizations are progressing their journey toward the Digital OneOffice, innovative technologies are changing the way operations are being managed:
Exhibit 1: The Digital OneOffice Components
Source: HFS Research, 2018
Not only do RPA and other technology change agents digitize process steps and augment human activities, but predictive operations management suites can provide a much more effective way to help organizations transition their operational setup as part of their digital transformation.
While operations management is hardly a sexy topic that will get prominence amongst the hype around RPA and intelligent automation, it is a crucial building block to construct the digital operating model. HFS had the opportunity to spend a day with executives from ActiveOps and its client Allied Irish Bank (AIB) to discuss those issues and learn about the practical application of ActiveOps Digital Operations Management suite.
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