The delta between the hype and reality of automation is far too wide. Enterprise service buyers need a major dose of reality to help them sort out what is real today versus what is just positioning and posturing. Furthermore, enterprise buyers need common definitions of automation technologies and how they differ from each other. This has caused the discussion of automation in the IT/BPO market to become much more confusing for process and IT owners in the enterprise than is necessary.
To help clarify this confusion, we have developed the HfS Intelligent Automation Continuum to map out the various technologies. And we have surveyed our base of enterprise service buyers to see what they think the reality of Intelligent Automation (especially RPA and Cognitive Computing) is today. This insight helps us see what’s real in today’s market versus hype and pure fantasy—or what we are calling the “Raw Truth of Intelligent Automation.”
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