Points of View

The HFS OneOffice Emerging Tech Platform:
The future of native automation, data, and process design, right here…

We’re on the precipice of the New Dawn of 2021 and beyond, and we’ve got serious work to do. The billion-dollar question on everyone’s lips is making a rapid pivot to the OneOffice Mindset, which means understanding the smartest way to design processes to achieve the data that is essential for anticipating customers’ needs and outsmarting competitors.

For the first time in decades, process designers and tech people are working together to build the tech platform that takes them into the Cloud, where Automation is a native competency.

The OneOffice Emerging Tech Platform is our next stage vision for how enterprises effectively embrace emerging tech: through native automation, people and process augmentation, and data-driven anticipatory insights. You got it, folks, this is the mindset and underlying tech that will power your enterprise to the OneOffice, our view of what digital transformation looks like when it is put into action.



Click to read The HFS OneOffice Emerging Tech Platform

Sign in to view or download this research.


Lost your password?


Weekly Digests/Newsletters: Overviews of the latest news, insight and research by HFS and the HFS Academy.

HFS Events: Exclusive invitations to HFS Webinars, Roundtables and Summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

Also in Points of View

Slay your legacy dragons to go “straight-to-digital” with an integrated OneOffice technology platform

Our extensive research of Global 2000 organizations reveal that less than 30% of enterprises have seen tangible value from emerging technologies across their cloud, AI (artificial intelligence), analytics, edge computing, and blockchain initiatives. However, organizations that “strongly agree” to the...

Call center worker power is sustaining the in-office model

70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services The benefits of digital services are all about being faster, cheaper, and more profitable—and the work-from-anywhere (WFA) economy had a huge impact on call center services. In short,...

Join thousands of other users
already using HFS Research