Points of View

The Real Impact of Digital, Automation, and AI on Enterprise Operations

This workshop presentation details the Impact of Digital Business Models, Automation and AI on Business Operations over the next five years as the OneOffice framework emerges. We lay out the market dynamics, size and forecasts and best practices for industry executives to follow as the barriers between front and back offices are eroded by emerging digital business models.


OneOffice describes the design and implementation of the digital customer experience and the creation of an intelligent, single office to execute and support it. We describe the enabling technologies, such as unified analytics, RPA and artificial intelligence, that enable real-time predictive capabilities and an engaging digital experience that unifies all the stakeholders across the organization: the customers, partners and employees. 

Purchase the download

Sign in to view or download this research.


Lost your password?


Weekly Digests/Newsletters: Overviews of the latest news, insight and research by HFS and the HFS Academy.

HFS Events: Exclusive invitations to HFS Webinars, Roundtables and Summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

Also in Points of View

OneOffice, One World – The pandemic must inspire us to address climate change – which has no vaccination

If there is one lesson we will eventually take from COVID-19, it’s the paranoia that government and business leaders now live with: the constant fear that a crisis like this could ever catch them cold again. This paranoia must spur...

Learn how Siemens Mobility achieved a digital transformation with an eye on the future

Migrating to cloud applications can achieve speed, flexibility, and ease of management of IT environments. However, it can also be a mammoth undertaking technically and organizationally. A merger, acquisition, divestiture, or end of life of a legacy system presents an...

Join thousands of other users
already using HFS Research