This workshop presentation details the Impact of Digital Business Models, Automation and AI on Business Operations over the next five years as the OneOffice framework emerges. We lay out the market dynamics, size and forecasts and best practices for industry executives to follow as the barriers between front and back offices are eroded by emerging digital business models.
OneOffice describes the design and implementation of the digital customer experience and the creation of an intelligent, single office to execute and support it. We describe the enabling technologies, such as unified analytics, RPA and artificial intelligence, that enable real-time predictive capabilities and an engaging digital experience that unifies all the stakeholders across the organization: the customers, partners and employees.
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