Services providers have significant credentials in implementing, integrating and configuring the major SaaS applications (e.g., Salesforce.com, Netsuite, Workday) for enterprise-wide deployments. SaaS providers, as a result, look like solid partners to enable the fabric or automate processes within Business Platforms. However, our research indicates that legacy software providers are retaining their stickiness with traditional services providers both in terms of enabling mature Business Platforms and new offerings that are rapidly coming to market. We provide insight from over twenty briefings with providers on why this is the case and highlight some of the significant Business Platform developments and enhancements that are inching the market forward.
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