Explore our latest research, analysis, and thought leadership.
March 06, 2020Recently, HFS talked with Redwood Software about its decision to move away from “RPA” as its preferred focus area and move forward with “finance Redwood
March 06, 2020The 2020s present an extraordinary opportunity to prepare for the future of work and to drive it with a diverse, inclusive, and ever-evolving workforce. In this
March 05, 2020As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if
March 05, 20205G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the of
March 02, 2020Fixed price bids have been the standard practice for the purchase of large software projects for a long time, maybe this is why so many fail?
March 02, 2020HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and
February 28, 2020The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. are
February 28, 2020In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
February 27, 2020A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with
February 26, 2020Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.
February 26, 2020Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.
February 26, 2020In this report we examine the growing demand for nearshore delivery capabilities in Europe, and why executives must pick locations carefully.
February 26, 2020The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of for
February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
February 24, 2020The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
February 24, 2020The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused
February 24, 2020The potential for disruption and disintermediation is high and telcos need to look beyond cost cutting and innovate their offerings and operations.
February 21, 2020The 2020 HFS Top 10 Digital Workplace Design Services report examines the role service providers play in the highly competitive market.
February 21, 2020The PoV describes the benefits of edge computing including recent examples of deployments and outline how an industrial enterprise can leverage the same for its
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