Explore our latest research, analysis, and thought leadership.
September 12, 2019The 2019 HFS Top 10 Cloud Migration and Management Services report examines the role service providers play in the highly competitive cloud market.
September 11, 2019How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
September 10, 2019How a leading sportswear company partnered to evolve its omnichannel platform from back to front
September 06, 2019Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to
September 06, 2019With ransomware’s lethality continuing to grow, industry leaders must look to themselves as part of the problem.
September 05, 2019Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong.
September 02, 2019HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.
September 02, 2019This is the HFS list of top 50 BPO providers by revenue.
August 30, 2019This POV examines the state of digital transformation in the BFS sector, leveraging the latest data from our Industry Digital Transformation survey.
August 29, 2019Interest in IT and business process outsourcing seems to be at an all time low. Are organizations wholesale shifting to internal models or is something else
August 29, 2019As CIOs migrate more business data to the cloud, securing it will take up a much larger portion of corporate mindshare. To assure executives of their cloud’s
August 28, 2019In the 2019 HFS SAP SuccessFactors Services Top 10 Report, we analyze the capabilities and vision of fifteen service providers.
August 28, 2019The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry.
August 19, 2019With the public sector crying out for transformation, providers must develop ecosystems that pioneer scalable use cases and define “best practice”
August 19, 2019Partnerships are all the rage these days: Service providers must be the ones to fuel collaboration between business, policy, academia, and society.
August 19, 2019Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.
August 16, 2019After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the
August 16, 2019Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market
August 16, 2019As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for
August 16, 2019This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that
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