Explore our latest research, analysis, and thought leadership.
January 17, 2020HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.
January 16, 2020HFS looks at maturity in cloud computing. Which industries are betting big, the choice between containers and serverless, and where multi-cloud fits in.
January 14, 2020Stakeholders must put their differences aside and come together if they hope to solve cross-border trade issues.
January 13, 2020Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.
January 13, 2020The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.
January 10, 2020A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.
January 10, 2020HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.
January 09, 2020Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
January 08, 2020For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking
January 08, 2020At a recent analyst event, we discovered how Unisys' strategy is paying off and helping the firm move back to stable growth.
January 07, 2020Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
January 06, 2020This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.
January 02, 2020Do you have the expertise and systems to assess your own cybersecurity? Can you afford to miss out on the wider benefits of providers’ cyber ranges?
January 02, 2020You may have doubts about academia, but it can offer talent, infrastructure, and real benefit when piloting complex, untested blockchain use cases.
December 31, 20193D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.
December 31, 2019Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.
December 23, 2019The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.
December 23, 2019This report analyzes and rates 19 service providers serving the Insurance industry across innovation, execution, and voice of the customer criteria.
December 23, 2019While the debate between public and private blockchains rages on, EY is moving its gaze towards public blockchains that leverage ZKPs.
December 23, 2019It doesn’t matter how many diverse hires you have if none are promoted and everyone leaves after a year.
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