Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Read this process mining 101 primer before your next “operational excellence” meeting

Definitions and key techniques used by process mining experts today, with one fundamental underlying principle – data is the foundation of a business process.

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Point of View

Providers must develop a talent transformation strategy to survive in the current labor pushes forward

Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.

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Point of View

GOAL! Enterprise AI leaders must use design thinking to make IT and business play AI as Total Football

Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side

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Point of View

Higher education institutions in the US should get excited about Accenture’s acquisition of in the

Here we outline the implications of Accenture’s acquisition of Sierra-Cedar in the Workday services market.

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Point of View

Service providers will find ample opportunity in content moderation services, but they must proceed with

What you need to know about the opportunity (and risk) involved in this hot marketing services area

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Point of View

Solve the Automation Scale Challenge with Integrated Automation

Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale

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Point of View

Salesforce clients must recognize Cognizant’s growing Salesforce capability: its acquisitions of Code

In February 2020, Cognizant announced its intention to acquire two companies to strengthen its Salesforce services portfolio. Here we take a look at the

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Point of View

Oil and gas giants: establish trust to get over your data constraints—and drive growth, efficiency, and

Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.

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Point of View

Manufacturers and hospitality giants: use an integrated approach to saving water that also saves energy,

There’s a close nexus between water and energy consumption; thirsty firms must bring water and energy data together to compound the savings.

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Point of View

A fireside chat with Mohit Joshi: Introspection and understanding why clients pick their partners are the

Part 2 of 2: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

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Point of View

Find the right partners to help you break down internal silos and reach your full potential

How to select experience agency partners that will help break down your front office silos.

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Point of View

CISOs, take note: Accenture aims to boost the contents of its cyber toolbox with Symantec’s Cyber

Unless you have been living in a cave, it will have become clear that Accenture has been leading CISOs on a feeding frenzy through its multiple security

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Point of View

Unisys unleashed: IT services incumbents should heed Unisys selling off its federal services business as

Unisys recently announced the sale of it's federal services business - we take a look at how this risky strategy might unleash a new Unisys on to the market.

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Point of View

Managers serious about talent need to stop paying lip service to employee engagement and use more agile

Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.

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Point of View

Enterprises must put humans first when using digital associates to create OneOffice experiences

Create intelligent interactions by using a human-first approach to designing digital associates.

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Point of View

Insurance clients need their service providers to step up their IoT partnerships

Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.

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Point of View

Workday services customers and partners, stay abreast of the innovations at Workday to make the most of

In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.

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Point of View

ServiceNow’s AI spending spree: Providers must rethink their approach for 2020 and beyond

ServiceNow continues to build innovation into its core platform - in this case additional AI capacity through acquisition. We examine what this means for the

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Point of View

A fireside chat with Mohit Joshi: The banking industry must invest in technology to make sense in the new

Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.

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Point of View

Enterprises must beat down their process debt to help their humans achieve automation success

How to strike a balance between people, process and digital technologies to create an augmented workforce at scale

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