Explore our latest research, analysis, and thought leadership.
January 31, 2019HFS' Top Ten assessment of the leading 23 customer engagement operations services providers.
January 30, 2019Analytics are increasingly part of the "secret sauce" of the enterprise. HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers
January 28, 2019HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset.
January 24, 2019This report analyzes and rates 13 service providers serving the High-Tech industry across innovation, execution, and voice of the customer criteria.
January 23, 2019With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.
January 22, 2019This report analyses publicly announced ITMS and BPO contracts in Q3 2018 by region, service types, key verticals, main vendors and digital services.
January 21, 2019In this POV, we analyze Bangladesh’s investments in emerging technologies and profile promising digital players.
January 21, 2019This HFS Microsoft AI Services Top 10 Report examines the part service providers are playing in the nascent AI landscape.
January 10, 2019HFS Top 10 Assessment of Enterprise Blockchain Service providers
December 22, 2018In the face of digital disruption, organizations across industries are re-thinking how they operate and interact to support the customer experience better.
December 21, 2018HFS Top 10 Assessment of leading telecom engineering service providers
December 20, 2018HFS Top 10 Assessment of leading Digital Technology Strategy and Consulting service providers
December 19, 2018During Workday’s flagship European event, HFS had conversations with senior executives and customers. Here we present the top five takeaways from the event
December 18, 2018This report provides a detailed analysis of cyber security contracts worldwide by industries, geographies, tenure, and provider shares.
December 14, 2018HFS Top 10 Assessment of leading Application Development and Management service providers
December 14, 2018Building on our report, “How to avoid your looming machine learning crisis”, HFS presents an execution guide for getting started with ML.
December 10, 2018As enterprises scale their RPA initiatives, the market’s lack of deep expertise will become an ever-greater risk to RPA success.
December 10, 2018Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
December 06, 2018Our 2019 Research Agenda explores the breathtaking advancements in technology enabling the Digital OneOffice and leading to the creation of a Hyper-Connected
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