Explore our latest research, analysis, and thought leadership.
September 23, 2019The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.
September 23, 2019For years now, GDPR has been hanging over the heads of senior executives. But instead of taking action, research by HFS indicated the C-Suite were adopting a to
September 20, 2019As the number and variety of cybersecurity challenges continue grow for the modern enterprise, so does the understanding that security is a top priority, of
September 19, 2019Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part
September 19, 20192D has reached its limits in mimicking 3D. True “holography” and AR are reinventing customer and worker experiences, minus the historical barriers.
September 17, 2019Industry leaders must look to secure their enterprises from multiple cyber threats on a constant basis. Remote workers are an easy target for cybercriminals
September 17, 2019Enterprises are struggling to go beyond POCs and pilots to make progress on this journey to enterprise-wide digitization using AI, analytics and automation- the
September 16, 2019In this PoV, we discuss how 3D printing is influencing the manufacturing industry and how the manufacturers can accelerate their 3D printing journey
September 16, 2019The internet of things (IoT) technology trend has caught the imagination of technical and business folks alike with the promise of billions of connected devices
September 16, 2019This POV outlines the benefits of Persistent Systems’ acquisition of Youperience in June 2019 to enhance its Salesforce services capabilities.
September 12, 2019The 2019 HFS Top 10 Cloud Migration and Management Services report examines the role service providers play in the highly competitive cloud market.
September 11, 2019How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer
September 10, 2019How a leading sportswear company partnered to evolve its omnichannel platform from back to front
September 06, 2019Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to
September 06, 2019With ransomware’s lethality continuing to grow, industry leaders must look to themselves as part of the problem.
September 05, 2019Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong.
September 02, 2019HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.
September 02, 2019This is the HFS list of top 50 BPO providers by revenue.
August 30, 2019This POV examines the state of digital transformation in the BFS sector, leveraging the latest data from our Industry Digital Transformation survey.
August 29, 2019Interest in IT and business process outsourcing seems to be at an all time low. Are organizations wholesale shifting to internal models or is something else
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