Research & Insights

Explore our latest research, analysis, and thought leadership.

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Top 10 Report

Blueprint Snapshot: Public Sector IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the public sector.

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Top 10 Report

Blueprint Snapshot: Travel, Transport, and Logistics IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Travel, Transport, and Logistics verticals.

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Top 10 Report

Blueprint Snapshot: Utilities IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Utilities industry.

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Top 10 Report

Blueprint Snapshot: Manufacturing IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Manufacturing industry.

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Point of View

It Takes a Village: Smart Ecosystem Approach to Manage ER&D Challenges

We explored a new approach in which a mid- size ER&D provider collaborated with a university R&D center to solve clients’ complex ER&D needs

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Top 10 Report

Blueprint Snapshot: Insurance IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Insurance industry.

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Top 10 Report

Blueprint Snapshot: Healthcare and Life Sciences IT Services 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Healthcare industry.

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Point of View

Crafting Great Customer Experiences – Cisco’s Story

How enterprises can align with a shared vision of creating a better customer experience

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Point of View

The Power Of A Generative Ecosystem in Health and Human Services

Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.

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Point of View

Sumitomo Announces Largest-ever RPA Initiative, but is it really all RPA?

RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.

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Top 10 Report

HfS Blueprint: Enterprise Blockchain Services

The report analyzes the blockchain ecosystem and the relative adoption across industries and use cases. It focuses on capabilities of 21 providers

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Top 10 Report

Blueprint Snapshot: Banking and Finance IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Banking and Finance verticals.

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Top 10 Report

Blueprint Snapshot: Energy IT Services, 2017

This Blueprint snapshot analyses and evaluates key IT Service providers operating in the Energy vertical.

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Point of View

Growth Beats Cost-Cutting As Insurance Stares at Disintermediation

"Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives

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Point of View

Concentrix’s Tigerspike Acquisition Adds Digital Design

Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.

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Point of View

Industry 4.0 Services Go-to-Market Strategy

The top strategies adopted by the Industry 4.0 service providers to expand their businesses.

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Point of View

Pushing the CX Envelope Supported by SaaS and Mobile

This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.

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Point of View

Cultivating Business Outcomes In BFSI: The EXL Evolution

HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.

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Market Analysis

ITO/BPO Contract Analysis Q3 2017

This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors.

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Point of View

SuccessFactors Services: A Growth Market That Requires Strategic Thinking

This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.

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