Explore our latest research, analysis, and thought leadership.
January 19, 2018Our top level predictions for IT Services growth for 2018 and beyond.
January 19, 2018Automotive firms can take lessons from telecom firms in engaging engineering services providers in overcoming disruptive challenges
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 19, 2018An industry drill-down from HfS' research into the maturity of automation and AI in business operations.
January 17, 2018HfS is leading the way with Voice of the Customer research in this landmark report into Robotic Process Automation (RPA) Customer Experiences (CX).
January 17, 2018The Industry 4.0 journey of Adient
January 17, 2018The last few weeks have been dizzying for TCS, with two mega-deal announcements making the entire technology services industry sit up and take notice.
January 17, 2018Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy
January 12, 2018Understanding the centrality of data to the digital enterprise—how to acquire, structure, interpret, and act on it—is essential.
January 12, 2018We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.
January 12, 2018We spotlight the results of interviews with 80 teleco leaders and drill down into how this industry is using intelligent automation.
January 12, 2018This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.
January 10, 2018Welcome to the Q3 2017 edition of our quarterly engineering services outsourcing trends analysis.
January 09, 2018Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements
January 02, 2018This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these
January 02, 2018IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding
December 28, 2017Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.
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