Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

The inaugural FORA Council Mandate – Chicago 2017

A New Industry Emerges to set the Digital Operations Agenda

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Point of View

NIIT Tech’s Tron Smart Automation Platform: More Reality than Science Fiction

As organizations progress toward the OneOffice, automation platforms like Tron Smart Automation Platform provide a critical lever to accelerate the journey

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Point of View

The Raw Truth About RPA

The market for RPA continues to be obfuscated by smoke and mirrors. HfS' Summit in Chicago provided a realcheck what really is on buyers’ minds.

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Point of View

What Difference Does Design Thinking Make in Healthcare Services?

Dr. Pracha Eamranond on the value of using design thinking to consider the patient experience before, during, and after a visit to a hospital.

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Point of View

Infographic: The State of Automation & AI

The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.

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Point of View

Consulting Never Dies: The Key to Successful Post-Digital IT Services

This report dives into the trends impacting the digital consulting market uncovered during the Digital Technology Strategy and Consulting Blueprint.

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Point of View

The State of Automation & AI: The C-Suite’s Number One Strategic Imperative

The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.

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Top 10 Report

HfS Blueprint: IT Services Masters 2017

This Blueprint report report analyses and assesses 18 providers operating across the IT Services market.

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Point of View

The Real Impact of Digital, Automation, and AI on Enterprise Operations

Data is the new Currency of Business - This workshop presentation goes into depth on how C-Suites are driving their operations leaders to shift gears

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Point of View

Un-Learning to Embrace a Digital OneOffice Culture

Lessons from the Chicago Summit in cultivating a OneOffice culture

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Point of View

Accelerate Data Strategy to Drive Business Outcomes

This report depicts the journey toward data-centric models with a view to drive business outcomes

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Point of View

AI will shift the balance of power to the mega ISVs

This report outlines that the market for AI enabled services is no longer confined to lower level Machine Learning.

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Point of View

Why are enterprises still clueless about unstructured data?

Companies need to be conscious of looking for unstructured data as they design their integrated OneOffice operations for the future.

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Point of View

IP Development at the Forefront of Engineering Services Go-to-Market

In this PoV, we discuss the top strategies adopted by the embedded and semiconductor service providers to expand their business

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Top 10 Report

HfS Blueprint: Travel and Hospitality Customer Engagement Services

An analysis of the capabilities of providers of services that support customer experience with clients in the travel and hospitality industry.

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Point of View

Oil and Gas Buyers Are Hungry for Innovation and Collaboration

This report outlines energy operations services clients’ experiences and preferences based on interviews with oil and gas executives

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Point of View

Dealing with “Lower for Longer” in Oil and Gas

How can clients of oil and gas operation services better leverage their third-party providers to get their operations to the next level?

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Point of View

Need for Consulting in the Growing Salesforce Services Market

Examining the key market trends in the Salesforce Services market.

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Point of View

Client Investments in CX and Security Are Likely to Keep Consultants Busy

A report analysing the quantitative and qualitative data gathered in the recently published Digital Technology Strategy and Consultancy Blueprint.

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Point of View

The need for end-to-end solution partners in Engineering services

This report outlines client buying behavior and preferences in the embedded and semiconductor engineering services market.

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