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July 03, 2017Welcome to the Q1 2017 edition of our quarterly engineering services outsourcing trends analysis.
July 03, 2017Business across the globe are struggling to attract the best and brightest talent. Find out how this trend is playing out in the services industry.
July 03, 2017M&A activity is an indicator of strategic changes that look beyond the hype to understand real market shifts. We analyze H1 2017 in this report.
June 30, 2017This POV explores the six newest areas of HR Tech innovation that offer significant value-driving potential for HR functions.
June 30, 2017RPA helps to side step upgrade issues - enabling back office efficiency without downtime.
June 28, 2017The slides for Phil Fersht's presentation at Blue Prism World 2017.
June 16, 2017This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017.
June 15, 2017This report give the 5 things that companies should consider prior to choosing to use RPA.
June 14, 2017The 2017 HfS Microsoft Dynamics Services Blueprint Report, we analyze the capabilities and vision of nine Microsoft Dynamics services partners.
June 07, 2017IPsoft has a bold ambition to evolve Amelia into a core AI platform, that sits at the intersection of systems of record, systems of engagement and data If it
June 06, 2017Questions and Answers To Help Services Buyers Understand Blockchain And It's Potential
June 01, 2017At Confluence, Infosys and clients shared how they are bringing AI into business.
May 31, 2017HfS Chief Analyst Phil Fersht takes you through his compendium of insights from the last 12 months from Horses for Sources
May 24, 2017In this study, we analyze the structure of the engineering services industry, and provide a list of the top 20 engineering service providers.
May 16, 2017In this PoV, we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, of
May 15, 2017In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.
May 10, 2017Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™
May 04, 2017While IBM is taking Watson to its technology and business services clients through the IBM Global Services group, it isn’t the only provider doing so.
May 01, 2017This POV examines the emerging area of using bots and AI in HR; e.g., for support issues and questions traditionally handled by HR support staff.
April 28, 2017While many enterprises we talk to are interested in IoT, many of the specific projects fail to move beyond Proof of Concept (PoC)
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