Research & Insights

Explore our latest research, analysis, and thought leadership.

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Top 10 Report

Blueprint Snapshot: Energy IT Services, 2017

This Blueprint snapshot analyses and evaluates key IT Service providers operating in the Energy vertical.

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Point of View

Growth Beats Cost-Cutting As Insurance Stares at Disintermediation

"Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives

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Point of View

Concentrix’s Tigerspike Acquisition Adds Digital Design

Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.

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Point of View

Industry 4.0 Services Go-to-Market Strategy

The top strategies adopted by the Industry 4.0 service providers to expand their businesses.

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Point of View

Pushing the CX Envelope Supported by SaaS and Mobile

This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.

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Point of View

Cultivating Business Outcomes In BFSI: The EXL Evolution

HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.

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Market Analysis

ITO/BPO Contract Analysis Q3 2017

This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors.

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Point of View

SuccessFactors Services: A Growth Market That Requires Strategic Thinking

This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.

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Point of View

F&A Services is a Buyer’s Market – Choose Your Destination Wisely

Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.

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Market Analysis

Multi-Process F&A BPO Market Size and Forecast 2017 – 2021

This report contains market size numbers, drivers and limitations across horizontal F&A services Globally.

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Market Analysis

Engineering Services Outsourcing Trends Q2 2017

Welcome to the Q2 2017 edition of our quarterly engineering services outsourcing trends analysis.

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Point of View

Cognitive Automation of the Digital OneOffice Organization

The Batch Management process has not been disrupted for decades. Cognitive Automation is aligning it with the Digital Age.

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Point of View

Growth Depends On A Company’s Ability to Reinvent Culture

Recreating the employee experience to enable change and growth.

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Point of View

Cisco Case Study: Delivering World Class Customer Service

Cisco's OneOffice journey to delivering world class customer service

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Point of View

Collaborative Partnership Drives Digital Transport Firm Forward

This report examines the collaborative partnership formed between a global technology provider and a digital transport firm.

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Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

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Point of View

TrustPortal gets RPA and the OneOffice to Scale

EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice

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Point of View

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

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Point of View

ServiceNow Is Muscling In on the Intelligent Automation Continuum

As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company

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Point of View

Is Your IoT Operation Ready for the Future?

Future-proofing IoT Operations in the As-a-Service Economy

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