Explore our latest research, analysis, and thought leadership.
April 21, 2016Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.
April 18, 2016We asked service providers how aggressively their organization is taking measures to generate more digitally aligned F&A engagements.
April 12, 2016Atos wants to be the orchestrator for innovation to accelerate clients’ journey toward the As-a-Service Economy.
April 11, 2016What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
April 08, 2016This PoV analyzes 52 outsourcing deals announced in March 2016 for the key lessons learned and for their alignment to recent HfS research.
April 06, 2016A case study of the Syngenta Business Services and Capgemini sourcing partnership.
April 06, 2016Explore how design thinking can help drive change in the sourcing services industry. Insights from Stanford d.school, RWE, Infosys, HfS.
April 05, 2016Facebook messenger could become the next linchpin in enterprise omnichannel communication.
April 05, 2016This PoV summarizes the most important and valuable ideas we captured during our recent event at Cambridge University.
April 04, 2016This study provides HfS latest market size and forecast of the global F&A BPO Services market.
April 04, 2016HfS shares our experience attending the first Indo-US BPO Summit, where India's BPO elite gathered to talk about change in the industry.
April 01, 2016The pool of Salesforce services partners is a little smaller after IBM acquires pure-play Bluewolf. We examine the logic for the deal and what it needs to
April 01, 2016HCL steps up its acquisition game by acquiring Geometric to augment engineering capabilities and jump to third in the HfS Engineering Services Top 20.
April 01, 2016A look at how a hospital is teaming its doctors and technologists with NTT DATA’s data scientists and technology to get better clinical results.
April 01, 2016This update gives an overview of the IT and business services market performance through Q1 2016.
March 31, 2016HfS examines what it means for a service provider to be "as-a-service" in supply chain management and how that is likely to change in the next three years.
March 31, 2016HfS looks at the IUEC 2016 in Madrid. Theme? "Digital, digital, digital, disruption, disruption, disruption, transformation and cyber security."
March 31, 2016Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
March 30, 2016Key considerations and advice for service buyers seeking a provider to help implement a social customer experience strategy.
March 29, 2016In a recent webinar, Phil Fersht, CEO, HfS Research, had a spirited exchange with leaders about what the C-Suite is looking for from their BPO relationships.
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