Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

Microsoft consolidates ESG tech to widen businesses’ path of least resistance

Will business leaders go beyond the big names to maximize their sustainable impact and business value?

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Point of View

Reimagining e-commerce with AI: the dawn of interactive commerce

The impending AI-powered paradigm will redefine how shoppers interact with e-commerce platforms.

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Data Viewpoint

Agentic AI era begins: GenAI will surpass traditional AI in most supply chains areas

Anticipated growth of generative AI (GenAI) adoption reflects enterprises’ strategic pivot to leveraging AI for smarter, faster, and more adaptive supply

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Horizons Report

HFS Horizons: Salesforce Service Providers, 2025

This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.

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Point of View

Unify IoT platforms to capture the billion-dollar elderly care market

Global aging trend drives demand for innovative elderly care solutions.

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Point of View

Oracle must stop kicking the Cerner can down the road—it’s time to get decisive

Oracle and Cerner are not a fit, time and performance have validate its time to maybe call it quits.

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Point of View

Enabling ‘smarter’ enterprises with process intelligence and GenAI

Transform your enterprise with process intelligence and GenAI—redefining agility, driving innovation, and setting new benchmarks for excellence.

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Point of View

Harness IoT solutions to revolutionize autism care

ASD affects 1 in 36 US children, with costs projected to hit $461B by 2025.

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Point of View

ESG and tech sourcing teams must clarify: tech giants, specialists, or both?

Tech giants continue to consolidate ESG and sustainability capabilities.

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Data Viewpoint

Strategic focus and right approach: Keys to driving GenAI adoption in supply chains

Companies that align Gen AI projects with realistic expectations and incremental milestones report greater satisfaction levels.

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Highlight Report

Capgemini’s wind visualization technology sets a new benchmark for sports broadcasting

Empowering leaders to enhance fan engagements, strengthen connections, and create highly personalized, immersive experiences.

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Point of View

Insurance carriers must balance profit and progress with purpose to grow in 2025

HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.

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Point of View

Superintelligence will rewrite the rules for enterprise ops, yet most firms are woefully unprepared

AI's leap to 'superintelligence' is inevitable. The tech will reach maturity, but are enterprises prepared to harness it?

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Point of View

Elevate finance by transforming transactional tasks into strategic wins

Transforming finance: shifting from routine transactions to strategic impact with technology, talent, and data-driven insights.

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Point of View

Set the standard with ISO 42001: Lessons from Cognizant’s trailblazing journey

ISO 42001, the new international standard for managing artificial intelligence (AI), is rapidly gaining traction as a benchmark for ethical and responsible AI

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Point of View

Enterprises must explore AI-powered platforms to transform procurement processes

AI-powered platforms are revolutionizing procurement, driving efficiency, resilience, and strategic value across the sourcing value chain.

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Point of View

Open-source AI: A smart bet or a trap in disguise

Shifting to open-source AI seems like a genius move but comes with hidden costs, operational headaches, and legal minefields.

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Point of View

Stop complaining about AI emissions: Get renewables and think positive outcomes

The technology sector produces (only?) 2-3% of global emissions, including hardware and chip manufacturing.

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Data Viewpoint

GenAI is expected to catalyze the data-driven finance movement

Adoption of GenAI in F&A is set to improve decision-making, productivity, and operational efficiency.

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Highlight Report

Zensar’s life sciences acquisition bridges capability gaps to accelerate growth

Zensar gains edge in life sciences with BridgeView, spanning R&D to commercialization solutions.

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