Explore our latest research, analysis, and thought leadership.
March 26, 2015Engineering services outsourcing market is thriving now, thanks to the progressive engineering service providers which are striving hard to take engineering to
March 25, 2015Robotic Process Automation won't deliver on its potential if it's deployed as a tailored point solutions. RPA needs a broad cross-client infrastructure first
March 24, 2015As we see five signals of evolution of engineering services from niche to mainstream, we plan to evaluate top 30 engineering services providers on their and
March 20, 2015After shipments begin in late April, we anticipate marketing departments across the G2000 will see their summers impacted by urgent requests to build out a on
March 20, 2015Digital appears to be a significant opportunity in Asia-Pacific but surprisingly it is not on the radar screens of many regional service providers.
March 18, 2015As impressive as the HR, time, pay, benefits, compliance, and talent capabilities are in its solution to date, Ceridian’s RelatedMatters acquisition raises to
March 18, 2015Capgemini's accelerated solution environments are one of the most effective tools we have seen for overcoming the natural constraints an enterprise faces when
March 17, 2015HfS is launching the Soundbite to provide timely, provocative, readily digestible (300-500 word) insights on topics that matter, direct on the HfS Research
March 17, 2015This POV analyzes the 33 deals announced in February for the key lessons to be learnt and for their alignment to the recent HfS research.
March 09, 2015WNS's focus on active listening and engagement with their client base in select industries underscores themes for growth - higher value engagement models, and
March 09, 2015Beyond attractive locations HR service centers must support diversity in all forms from language and culture to SaaS and managed services. A clear human capital
March 09, 2015To remain relevant to evolving client needs, BPO service providers must be investing in creating a strong CTO position and empowering that role with the budgets
March 04, 2015IGATE's engineering services analytics partnership with Rio Tinto is first of its kind in the mining industry and a validation of our view that engineering will
March 04, 2015The IBM Watson Group capabilities are extending with the acquisition of AlchemyAPI which brings further natural language processing, visual recognition and to
March 04, 2015Accenture's acquisition of Brazil based Gapso, provides analytics capabilities across a key combination of geos (Brazil/Lat Am), industries (Energy and and IoT
March 02, 2015The Progressive F&A BPO Services Blueprint looks at the performance of 22 SPs in this service offering. 47% of the Blueprint scoring is tied to proven and that
February 27, 2015These are really exciting times for the services industry, where little upstart “Born in the Cloud” As-a-Service providers can sneak up on the traditional
February 26, 2015Quest Global's acquisition of German engineering services provider EDF GmbH is a sign that this market is moving out of the niche and into the mainstream as up
February 26, 2015Becoming a Digital company is one of the top priorities for the senior leadership of most companies today yet the term is vague at best. This report explores of
February 25, 2015This POV describes a relationship framework that can be used to assess service provider relationships. The framework was developed by Dr. John C. Henderson in a
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