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June 20, 2013Slides from HfS Research's June 19, 2013 webinar on Visa Reform.
June 14, 2013A webcast covering the comprehensive F&A outsourcing study conducted by HfS Research with the support of KPMG's Shared Services and Outsourcing Advisory.
June 11, 2013HfS recently visited SunGard, the financial services technology business services provider, for an executive briefing on the firm’s services capabilities. The
June 11, 2013In this document, we examine the newly consolidated BPO division of frontline services giant, Serco. Its Global Services division has emerged as a $1.1B+ BPO on
June 10, 2013This document provides HfS Research’s market sizing and forecast for North American IT and BPO services market from 2012 to 2017.
June 10, 2013HfS examines market for Legal Process Outsourcing (LPO). Recent cost pressures in corporate legal departments has driven them to seek alternatives to law firms
May 31, 2013Can a Services Business Really Profit From Sustainability?
May 20, 2013This document sets out HfS Research’s market sizing and forecasting methodology for global IT services market data and includes the first update to HfS of for
May 17, 2013Slides from the May 16, 2013 HfS webinar featuring Phil Fersht of HfS, Henric Häggquist of Microsoft, John Haworth of Cigna, and Anoop Sagoo of Accenture.
May 14, 2013This presentation focuses on insurance buyers' views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business (BPO).
May 14, 2013Reports from our large community suggest that executives are deeply troubled by low rates of change adoption.
May 14, 2013How are you managing enterprise risk? Understand GRC and Capgemini’s new service offering to help you navigate the challenges of developing your own internal
May 06, 2013Slide deck from HfS Research's April 25th webinar.
April 30, 2013Next-Generation Software Automation Continues to Makes Waves in Global Business Services.
April 30, 2013HfS Research concluded extensive research into the banking and financial services BPO market in Q3 2012. This document includes profiles from ten key BFS BPO
April 18, 2013Sweeping industry reform, regulations, increasing data availability, and a newfound need for operational efficiency are driving healthcare buyers to get smart
April 18, 2013Results from the HfS Research Global IT Trends Survey – Part Nine
April 17, 2013Results from the HfS Research Global IT Trends Survey – Part Eight
April 15, 2013Results from the HfS Research Global IT Trends Survey – Part Seven
April 12, 2013We examine the finding of our survey--the largest-ever quantitative industry study covering both IT and business process outsourcing--conducted from December to
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