Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Delivering Value from BPM: How Infosys and Arrow turned a BPM Engagement into a 360-degree Relationship

This case study looks at the 10-year relationship between Arrow Electronics and Infosys.

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Point of View

Strong BPO Performance Inspires Wipro’s Continued Growth

This document examines Wipro's Q1 2014 calendar results (Q4 2014 fiscal).

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Top 10 Report

HfS Blueprint Report: Cloud Infrastructure Services

Cloud infrastructure services are now mainstream and are rapidly taking over from legacy infrastructure outsourcing as the primary way enterprise organizations

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Point of View

Will Apigee Become the Next Google?

Apigee, a leading API management vendor, resisted a wave of consolidation last year and just secured an additional $60M in funding bringing its total to $171M.

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Point of View

The HfS Governance Solution Architecture

Part two of a three-part series laying out the HfS Governance Solution Architecture and components needed for Progressive Governance.

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Point of View

WNS Living with the Impact of Large Deals

This document examines WNS' Q1 2014 calendar results (Q4 2014 fiscal).

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Point of View

Japanese Ambition for TCS as it Breaks the 300,000 Staff Barrier

This document examines TCS' Q1 2014 calendar results (Q4 2014 fiscal).

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Point of View

Slow Growth Momentum Drains Confidence from Infosys

This document examines Infosys' Q1 2014 calendar results (Q4 2014 fiscal).

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Point of View

Genpact Enters Life Sciences Regulatory Market

Genpact's acquisition of Pharmalink Consulting brings them into an emerging potentially multi-billion market for BPO.

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Point of View

The Robotic Premier League Debuts

Introducing the first table of service providers in the Robotic Process League (RPL) based on the early development of this market as strategies get defined,

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Point of View

Infosys Impacts The Extended Enterprise With TradeEdge Platform

With its TradeEdge platform, Infosys is moving from cost-focus to value creation, and is impacting the digital roadmap of its consumer goods clients by sales,

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Point of View

Six Market Disruptions that will Challenge the Indian Services Majors in the Next 3 to 5 Years

Today's traditional Indian majors are on safe ground for another 2 to 3 years before major disruptive changes come to the provision of services.

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Point of View

The Third Way of Robotics

A third way of bringing robotic process automation deployment to the enterprise is emerging. Robotics as a service is being brought to business processes by an

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Point of View

SIG Buzzes to the Progressive Sourcing Sounds of Nashville

Attendees at the SIG 2014 Global Sourcing Summit were talking more about models of progressive sourcing and orienting job roles to internal business needs than

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Point of View

Closing The Innovation Gap In Insurance Operations

In this report, we examine the state of insurance innovation, highlighting key success factors and opportunities for buyers and service providers.

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Point of View

Enabling the Digitally-Powered Enterprise: An Interview with Marc Strohlein

An exclusive HfS interview with Marc Strohlein, founder of Agile Business Logic, who explores why every enterprise should embrace digital transformation and

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Point of View

TCS Breaks into the HfS IT Services Top 10

This document provides HfS top 10 IT Services Provider List in 2013.

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Point of View

Ironshore Kickstarts Transformation Strategy with Genpact

Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a

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Point of View

Don’t Let Compliance Concerns Curb Workforce Transformation Efforts

The Moneyball analogy “Never use payroll as an excuse” is spot on with increasing workforce regulatory issues at play.

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