Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Do CPOs Really Need Service Providers to Put Their Money Where Their Mouth Is?

Many CPOs, including those who have already outsourced their procurement organization, have asked, “How should I pay for procurement outsourcing services?”

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Point of View

Regulatory Fallout or New Beginning in Healthcare?

With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.

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Point of View

HIPAA’s Final Rule

This RapidInsight highlights the most important HIPAA changes and what you have to do to address them in time for the federal compliance deadline of September

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Point of View

Business Services Outsourcing in Banking and Financial Services: 2013 Market Report

This report outlines the strategic business priorities BFS executives will focus on over the next few years and examines how the outsourcing industry is to the

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Point of View

The State of Banking and Financial Services in 2013: Webcast Slides

HfS and KPMG presented an open discussion on the banking and financial services industry in 2013. See the slides here.

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Point of View

How to Navigate Currency Risk in Outsourcing Contracts: Part 1

In this RapidInsight™, we explain what currency risk is for non-Treasury types and why protecting your organization from currency risk is important.

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Point of View

Capgemini BPO: Thoughts for the Year Ahead

HfS Research recently sat down with B.L. Narayan and Hubert Giraud of Capgemini BPO to discuss their company’s plans for growth in 2013.

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Point of View

Why Buyers Are Getting Better Results with the Single Sourcing Model

In this RapidInsight™, we present data that shows that increasing the number of service providers doesn’t drive better or worse business outcomes, but does

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Point of View

Get Started with Governance Benchmarking

This RapidInsight™ introduces how HfS Research’s governance benchmarking service can aid your organization.

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Point of View

What’s Next in Finance Global Business Services?

What are the seismic shifts in the evolving global finance sourcing landscape? HfS Research explored those grinding tectonic plates in its eye-opening September

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Point of View

Five Reasons Financial Services Companies are Keeping Their Captives

In this RapidInsight™, we look at the trends in this area, specifically the top five reasons many financial companies have chosen to retain captives and the

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Point of View

Combating Anti-Money Laundering

In this RapidInsight™, HfS looks at the challenges financial institutions face as they manage what according to the Federal Bank of New York are $14 trillion

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Point of View

HfS Research Themes for 2013

In this document, we share our research themes for 2013.

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Point of View

Enabling the Social Enterprise: Genpact

This note is the second in a series of notes examining the social business strategies of the leading service providers and enterprise technology vendors.

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Point of View

Executive Profile: Xerox BPO Services

Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of

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Point of View

Executive Company Profile: InfosysBPO

Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of

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Point of View

Seeking Scalability and Capability in Mortgage Originations

In 2007, the mortgage market began to spiral out of control. Delinquency rates more than doubled, and as a result, primary and secondary market activity came to

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Point of View

Social Business in IT Operations: BMC Software’s MyIT

To stay ahead of the competition and to prosper long-term, companies have to re-invent themselves from time to time. HfS Research believes that BMC Software has

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Point of View

HfS Survey Results: 2012 US Domestic Sourcing Study

HfS Research, with the support of the Sourcing Interests Group, conducted the largest-ever study of U.S. enterprises to ascertain how real the prospect of the a

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Point of View

HfS Survey: Rebranding of Outsourcing–Time to Lose the “O” Tag?

Our recent survey drew 871 sourcing industry respondents split across enterprise buyers, outsourcing providers, and advisors to debate the future of that word

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