Explore our latest research, analysis, and thought leadership.
December 11, 2012In 2007, the mortgage market began to spiral out of control. Delinquency rates more than doubled, and as a result, primary and secondary market activity came to
December 05, 2012To stay ahead of the competition and to prosper long-term, companies have to re-invent themselves from time to time. HfS Research believes that BMC Software has
November 30, 2012HfS Research, with the support of the Sourcing Interests Group, conducted the largest-ever study of U.S. enterprises to ascertain how real the prospect of the a
November 30, 2012Our recent survey drew 871 sourcing industry respondents split across enterprise buyers, outsourcing providers, and advisors to debate the future of that word
November 19, 2012This report is the first in a series of reports examining the social business strategies of the leading service providers and enterprise technology vendors.
November 19, 2012As procurement outsourcing services have matured, more organizations are adding distinctive strategic sourcing and tactical purchasing to the scope of their F&A
November 16, 2012While our research has shown that shared services and outsourcing programs are creating substantial value for more than 80% of companies, the teams responsible
November 15, 2012Our research suggests that management technologies have followed the cloud phenomenon, and cloud management will be the most attractive innovation and area in
November 09, 2012The HfS FormGuide offers buyers a quick way to identify and understand the providers operating within a particular market niche.
November 08, 2012HfS Research outlines how many chief procurement officers are evolving their approach to outsourcing. To illustrate this, we examine the case of the security
November 01, 2012After its acquisition of EDS in 2008, HP struggled to find its place in the BPO market. Since that time, HP has regrouped, and its outsourcing services are the
October 31, 2012The head-long rush to use programmers in India is ebbing. CIOs are suddenly taking more of a “pick your spots” approach: some outsourced IT work may still
October 25, 2012This paper examines Blue Prism’s robotic automation technology (the first entrant we’ve identified in what we expect will eventually become a crowded vendor
October 24, 2012This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major Profiles
October 24, 2012This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations
October 23, 2012When employing foreign personnel, buyers and service providers need to ensure that foreign personnel who work on-site at buyer locations in the U.S. have the
October 22, 2012Genpact emerged as one of the “Big Four” finance and accounting BPO brands over the last decade, breaking the mold of the traditional “Western” and the
October 22, 2012What lies behind locations decisions today? Where in the USA should you consider locating services? What methodology should you use to drive location decisions?
October 22, 2012Phil Fersht, CEO and founder of HfS Research and author of the services industry's most popular blog Horses for Sources, discusses the dynamic and shifting
October 19, 2012This document introduces the Provider Capability Blueprint, our methodology to evaluate service provider marketplaces.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
