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January 22, 2014This report examines a recent partnership in the space between HCL and CSC.
January 21, 2014This document examines Wipro's Q4 2013 calendar results (Q3 2014 fiscal).
January 19, 2014Convergys's recent acquisition of Stream is a significant move that addresses several of the challenges identified for each service provider in our 2013 on the
January 19, 2014For years, I’ve heard the expression “Buyer Beware,” but what about the seller? When should sellers, or service providers, beware?
January 19, 2014This document examines TCS' Q4 2013 calendar results (Q3 2014 fiscal).
January 16, 2014Today’s smartphones have the capacity to move well beyond simple communication interfaces for relaying voice and data.
January 16, 2014This document examines WNS' Q4 2013 calendar results (Q3 2014 fiscal).
January 16, 2014The design of the delivery center floor is being re-thought by leading service providers.
January 13, 2014This document examines Infosys' Q4 2013 calendar results (Q3 2014 fiscal)
January 06, 2014Ultimate Software announced its latest software with better global capabilities and usability but the news it is entering into managed services is the bigger to
January 06, 2014According to a new research study by HfS Research and KPMG LLP, 49% of large corporations expressed their intent to migrate to a global business services (GBS)
January 03, 2014Google and Wikipedia might not know exactly what Global Business Services (GBS) is, but we do! HfS Research hosted an information-packed Webinar in October 2013
December 31, 2013This document looks at how the market potential for BPO and IT Outsourcing services will change in the run up to 2014.
December 31, 2013To help bust on-going economic and workplace malaise, HfS conducted survey research of nearly 5,000 people working worldwide to help businesses understand what
December 24, 2013This document examines Accenture's Q4 2013 (calendar) results.
December 23, 2013As enterprise IT departments took a step back in 2013 in an effort to better rationalize all the mobility initiatives currently underway, a host of service to
December 23, 2013HfS recently met with EXL’s analytics management and delivery team in their delivery center in Gurgaon, India. In this PoV, we present some excerpts from the
December 18, 2013Brand India has arrived in IT services and the Indian-centric majors are poised to dominate more than ever in 2014. Let’s examine the landscape and which we
December 18, 2013In order for clients and service providers to move to the world of "progressive outsourcing", the skills and capabilities of solution architects need to change.
December 16, 2013Kronos customers report its software helps deliver management effectiveness, employee retention and engagement, and company competitive advantage, with multiple
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