Explore our latest research, analysis, and thought leadership.
June 30, 2011Coverage of the Ultimate State of Outsourcing webinar series including: Key trends and dynamics, “Next” Outsourcing Practices, Demystifying the Value of
June 30, 2011The most prolific recent changes in the pharmaceutical industry have been the expansion of focus from R&D to sales and marketing and process re-engineering. Our
June 24, 2011Governance meetings and gainsharing metrics are rarely enough to keep contracts on track. Faced with the tidal waves of change, governance actions can drive or
June 23, 2011Service integrators are providers that marshal and manage a network of IT providers on your behalf. The trigger to using one centers on how well firms can as to
June 20, 2011HfS attended ManpowerGroup’s debut analyst and influencer day on June 9 at its headquarters in Milwaukee, Wisconsin. This RAPIDInsight provides a summary of
June 13, 2011We’ve been holding our collective breaths since 2005, waiting for a barrage of giant Procurement BPO deals. Big engagements are still few and far between, a
June 05, 2011Karen Paterson's Acrede has a vision of being a leading international payroll service business. Acrede is built around a new technology platform designed to the
May 24, 2011Banking has gone through some very rough years. It will continue to encounter considerable uphill battles over the unforeseeable future. Rebuilding customer and
May 23, 2011Sourcing Interests Group held its inaugural meeting in London focusing on the issues relevant to sourcing and procurement professionals in the UK and HfS is for
May 13, 2011Oil and gas companies face challenges: declining production, rising consumption, and low reserves. With a focus on cost savings, there are opportunities for to
May 11, 2011ADP held its annual analyst day May 4, 2011 in New York. Two days earlier, the company had reported a solid fiscal third quarter 2011 earnings report and raised
April 30, 2011We explore the way ad agencies and third-party digital media buyers can work together for a smarter output. Outsourcing such marketing processes offers the of
April 30, 2011"This databook presents results of the groundbreaking HfS Research/Sourcing Change survey on the implication of change mangement for sourcing success. The is on
April 25, 2011NorthgateArinso’s HR and payroll outsourcing roots stem back to its days as a UK payroll service provider called Rebus Human Resources Services. Northgate in
April 21, 2011Service providers are ramping up their expertise to offer smart grid related offerings as part of an end to end solution to utilities clients. HfS presents a
April 19, 2011HfS believes the market for finance and accounting business process outsourcing (F&A BPO) services is poised for a new phase of growth. In this report, we an
April 18, 2011The HfS PriceIndicator™ shares HfS Research’s latest thoughts on how to approach, develop and benchmark your BPO pricing strategy for Finance and and Human
April 08, 2011"It's time for next practices, not best practices. How can we move outsourcing beyond a cost savings vehicle?" In this coverage of our heated webinar, 4 and 4
March 05, 2011IBM’s new BPO offerings are set to capitalize on a US $14bn investment in analytics. This document includes valuable information for buyers as they evaluate
February 09, 2011HfS attended Infosys Connect 2011 where over 1000 attendees came together to share perspectives, learn from customers and understand Infosys’s growing We and
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