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October 11, 2011Price benchmarks provide a host of benefits to both buyers and providers. With so much at stake, why do so few buyers and providers invest the time and energy
September 30, 2011Genpact has worked with Nissan for more than six years providing various BPO services. Adding HR services seems like a natural extension of these services, even
September 30, 2011What, exactly, is innovation? Buyers seek innovation, but are emphatically frustrated by their providers’ inability to deliver it. However, we maintain that a
September 30, 2011Corporates are exploring smarter ways of working, growth opportunities in new markets, and ways to manage capital-intensive heterogeneous infrastructures. We to
September 05, 2011This report synthesizes the topics that our clients and readers have deemed strategic for the next 12-36 months, with practical, candid advice for both buyers
September 01, 2011For our Price Indicator clients, HfS has published its inaugural edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO our
August 30, 2011The conservative healthcare industry faces the strong headwinds of regulatory change. While most payors have some experience in labor arbitrage-based the future
August 30, 2011Who are these year’s challengers? They are a diverse set of ITO and BPO providers with strong management capabilities and the desire to grow their revenue by
August 12, 2011Capgemini has bolstered its capabilities in the competitive F&A BPO market with its recent acquisition of order-to-cash services provider Vengroff Williams and
August 10, 2011This report presents Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and the
July 31, 2011Coverage of Part II of our "Ultimate State of Outsourcing" webinar series: Key Trends and Dynamics, Key Regional Trends, Re-thinking Outsourcing Pricing From to
July 31, 2011If outsourcing is geared to deliver positive changes in efficiency, productivity, cost and quality, what is “innovative” about outsourcing? Are we using a
July 19, 2011If a CEO’s pronouncements were all the evidence we needed that a business was doing something important, then sustainability would be top of the strategy In
July 17, 2011Organizations have yet to benefit from one integrated global business services framework for managing outsourcing and shared services. This report, co-authored
July 16, 2011After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow, technology, service levels among still
June 30, 2011Coverage of the Ultimate State of Outsourcing webinar series including: Key trends and dynamics, “Next” Outsourcing Practices, Demystifying the Value of
June 30, 2011The most prolific recent changes in the pharmaceutical industry have been the expansion of focus from R&D to sales and marketing and process re-engineering. Our
June 24, 2011Governance meetings and gainsharing metrics are rarely enough to keep contracts on track. Faced with the tidal waves of change, governance actions can drive or
June 23, 2011Service integrators are providers that marshal and manage a network of IT providers on your behalf. The trigger to using one centers on how well firms can as to
June 20, 2011HfS attended ManpowerGroup’s debut analyst and influencer day on June 9 at its headquarters in Milwaukee, Wisconsin. This RAPIDInsight provides a summary of
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