Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Market Impact Report

Turn your collection risks into opportunities with digital precision and empathy

Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.

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Highlight Report

Stop designing chips the old way—use AI for on-time, quality delivery

Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.

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Point of View

Demand more Workday partners and see how they stack up on driving change

Enterprises need Workday partners that drive AI-led, experience-driven transformation tied to business outcomes.

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Highlight Report

Get ROI, not just code, with Ascendion’s one-stop product engineering shop

Enterprise tech leaders are stuck with bloated development cycle when what they need is speed, and a clear path to value.

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Highlight Report

TCS is steadying the ship, but the real battle is scaling AI-led non-linearity

TCS steadies performance and bets on AI-led non-linearity, focusing on stability, trust, and measurable client impact.

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Hot Tech

HFS Hot Tech: Lidd AI

Lidd AI helps enterprises escape pilot purgatory by fast-tracking AI from discovery to scale with measurable business impact.

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Point of View

Mortgage leaders, escape the hire–fire trap and rebuild mortgage ops for AI now

Our Horizons evaluation encompassed 15 service providers, drawing insights from 40 lenders and partners that contract with them.

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Market Vision Paper

Kill your legacy ServiceNow services model before agentic AI does it for you

More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.

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Point of View

Blockbusters are dead; now’s the time to build AI-powered precision medicine

AI is making precision medicine surge: ~50% of FDA approvals by 2035. Build AI, data, and clinical infrastructure now or lose out.

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Highlight Report

CAPS must adapt to the shifting market, with UST laying out the path

The payer market is toast and if you have investments like platforms in there, it is time to bail.

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Point of View

Stop selling hardware and turn your catalog into software-defined products

Software-defined product is an effective solution for faster new model and feature rollouts, while assuring aftermarket revenue.

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Point of View

US BFS must revamp talent and delivery models to navigate H-1B disruptions

New H-1B fees, stricter rules, and heavier compliance threaten a predictable pipeline of skilled offshore talent for BFS.

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Data Viewpoint

Mortgage lenders must tackle legacy tech debt to unlock growth and resilience

Mortgage lenders shows they are chasing profitability, loan growth, and CX, but legacy tech and data debt are major obstacles.

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Point of View

Stop waiting for proof: Services-as-Software™ is driving non-linear growth

Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.

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Point of View

Life sciences must grab the agentic AI lifeline to survive and thrive

Agentic AI is key to life sciences to help manage their revenue decline realities of the future.

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Point of View

Rebuild your operating models as the $100K H-1B visa fee ends talent arbitrage

The expense of the new $100k H-1B visa fee slams the labor arbitrage door on employing US-based foreign talent.

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Highlight Report

CMOs, forget prompt engineering—adopt personality engineering

AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.

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Market Impact Report

Go all-in on 6G to unlock AI’s full potential

Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.

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Point of View

The fastest-five providers bagged large AI-led deals, signaling enterprise confidence

The fastest five service providers demonstrate organic and inorganic AI investments to help enterprises realize their AI ambitions.

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Point of View

Make agentic AI your next competitive edge to unlock new value in manufacturing

Manufacturers must leverage the agentic AI-led automation to create autonomous factories; otherwise, you will lag the competition.

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