Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

Revenue growth of ‘fastest five’ service providers slows, but investments show promise

The fastest five service providers revenue growth is slowing but they bet on emerging technologies to remain relevant.

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Point of View

Tech adoption and consumer engagement are key to primary care and rehab efficacy

Under adoption of ops-tech by primary care and rehab is limiting their ability to address the needs of their patients.

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Highlight Report

LLM leader shakes GenAI market with enterprise software licensing

Leading LLM firm responds to enterprise GenAI concerns with software licensing. But it won't suit those still dabbling with POCs.

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Point of View

Insurers can win the digital battle by overcoming institutional complexities

Cognizant hosted an event in Hartford, to evaluate the industry’s preparedness, and served as a platform for 150 executives.

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Highlight Report

HCLTech plays on its engineering strength by combining it with AI

HCLTech’ recent APAC Analyst and Advisor event highlighted the company’s take on evolving market trends.

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Highlight Report

Cognizant enables FCCI to propel its E&S specialty business

FCCI chooses Cognizant to bring its E&S program to life

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Horizons Report

HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

The report explores the myriad ways banks are driving core modernization with the help of their service provider partners.

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Point of View

Reap the benefits of renegotiating your BPO contracts NOW!

Enterprises are in a perfect environment to renegotiate their BPO contracts to leverage emerging technologies and cut costs.

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Market Analysis

Resources, Energy and Utilities outlook for 2024

Summary of the Resources, Energy and Utilities HFS pulse data for 2024.

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Hot Tech

HFS OneEcosystem Hot Vendor: Eclypses

Eclypses: A revolution in cryptographic solutions for safeguarding data and information in transit, on-premises, or in the cloud.

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Point of View

CFOs must become sustainability savvy to meet the evolving regulatory landscape

ESG is expected to become an integral part of financial and accounting reporting requiring CFOs to prioritize the ESG agenda.

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Point of View

ChatGPT-4o comes with a new focus on enterprise needs

A deep-dive on ChatGPT-4o's new focus on enterprise needs

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Highlight Report

Hitachi Digital Services and Jacobs transform water management with AI

Hitachi and Jacobs Solutions Inc. are transforming water management practices with AIenabled solutions.

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Point of View

Freedom within fences: Autonomous sourcing goes mainstream

The rise of autonomous procurement platforms is driving the transition towards Generative Enterprise.

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Point of View

GenAI is building inroads to create better and faster software

GenAI can elevate software development, but organizations must consider governance, security, and talent before starting the journey.

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Point of View

The band-aid to hide a medical debt shame will not last long

Efforts to limit medical debt in credit reporting will not address people hurting and the greed intrinsic to our healthcare system.

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Horizons Report

HFS Horizons: Sourcing and Procurement Service Providers, 2024

HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.

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Point of View

Five ways GenAI disrupts the enterprise

Generative AI changes the enterprise in five significant ways - from how we use our data to how we organize and manage our teams.

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Point of View

Four is greater than three: Health equity added to the Triple Aim of Care

The urgency to address health equity has never been greater and incorporating it with the triple aim is a must.

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Highlight Report

How enterprises can have their BPO cake and eat it, too

Many enterprise leaders are demanding more for the same from their service providers. But can we have our cake AND eat it?

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