Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Market Analysis

HFS Pulse Outlook for Retail and CPG

HFS’ 2024 Pulse data and state-of-the-market summary for Retail and CPG are here!

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Market Analysis

HFS Pulse Outlook for Platform Economy

HFS’ 2024 Pulse data and state-of-the-market summary for Platform economy are here!

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Highlight Report

Procurement is plagued by convoluted internal processes

This report talks about the procurement orchestration and the role of ORO labs platform.

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Highlight Report

NTT Research’s innovation can enable a new care delivery paradigm

A need-based intervention can help optimize dwindling clinical resources, improve health outcomes, and reduce costs.

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Point of View

Generative AI eats SaaS

Generative AI is allowing companies to rethink their dependence on SaaS. Building the future of software best tune and future proof for their business.

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Market Analysis

HFS Pulse Outlook for Technology, Media & Telecommunications

Our Pulse series is designed to provide recurring state-of-the-market updates on IT and services trends and investments.

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Point of View

rhino.ai brings genAI and BRDs to automated software development

Rethink how you modernize your applications to create long-term value through universal composability that can be used on any platform.

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Horizons Report

HFS Horizons: Industry Cloud Service Providers, 2024

Industry Cloud must be aligned to Cloud Native Transformation

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Market Impact Report

GenAI can turbocharge life sciences growth if choices are selective and deliberate

The possibilities of GenAI are immense and this practical playbook will help guide life sciences leaders realize its potential.

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Point of View

AADA Quadfecta can propel the retail singularity dream, but retailers must eliminate debts

The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.

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Highlight Report

Navixus helps clients navigate the reimagined path of customer experience

Tech Mahindra’s advisory arm aims to transform CX and managed services

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Point of View

How to choose the right LLM for your business challenge

Choose your LLM for its fit with your business goals and use cases and take control of your digital destiny. Business first - tech second.

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Highlight Report

Reinvent customer experience through digital transformation — Capgemini shows how and why!

For this major project, the U.S. Automotive Association brought in Capgemini, its longtime technology partner.

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Market Impact Report

Unleashing the power of generative AI to build autonomous supply chains

GenAI could be a game-changer in building the autonomous supply chains of the future.

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Point of View

The big themes facing manufacturers in 2024

Manufacturers must prioritize integration of data and technology and focus on sustainability to get ahead.

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Horizons Report

HFS Horizons: HCP Service Providers, 2024

An assessment of healthcare providers (HCP) service providers, addressing the why, what, how, and so what

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Point of View

The new consistent Cognizant looks to move clients from business as usual to AI as usual

HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.

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Point of View

CX leaders find they are in the same GenAI boat—and it’s not moving nearly fast enough

The customer experience function is not reaping the benefits of GenAI.

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Point of View

How you can exploit LLMs to drive human-like cognition into your business processes

Understanding how your business can exploit human-like cognition with Generative AI is a new business fundamental

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Highlight Report

Wipro brings Duck Creek to mid-tier P&C insurers with Aggne investment

Wipro's investment in Aggne could help P&C carriers drive new value with Duck Creek

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