Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Don’t fall for the greenlash—sustainability is still a (literal) burning platform

The greenlash—perceived opposition to sustainability initiatives—is, at most, a greenhush.

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Point of View

Indian GCCs spread their tendrils to lead the next wave of tech innovation

Enterprises that fail to recognize Indian GCCs as strategic innovation partners risk falling behind in the digital transformation.

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Data Viewpoint

The IT services industry is ripe for disruption

Global 2000's technical debt is $1.5-2 trillion, and we've built a $1.5 trillion IT services industry to manage it. The math simply does not add up!

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Point of View

RPA supervisor to IA orchestrator—C TWO advances up the Generative Enterprise S-curve

The market is experiencing a significant shift toward the Generative Enterprise, reshaping the traditional S-curve of value creation.

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Horizons Report

HFS Horizons: AADA Quadfecta Services for the Generative Enterprise, 2024

The report outlines a roadmap for transformation through AI, automation, and data platforms, focusing on optimization, scaling innovation, and disruptive

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Highlight Report

IBM and SAP embrace OneEcosystem™ to drive next-level business value

Saurabh Gupta connected with Jason Kelley, Stacy Short, and Christine Rhoads to discuss the latest IBM and SAP partnership.

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Highlight Report

Explore the future of next-gen manufacturing innovations with TCS

TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.

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Highlight Report

AI will soon fix its long list of issues—you must be ready

Enterprises must trust in AI or get left behind by those who do – warns Cognizant CEO Ravi Kumar S.

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Point of View

The HFS GenAI decision matrix for retailers: Moving beyond POCs

HFS’ decision matrix for retailers based on analysis of leading GenAI use cases.

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Point of View

Lessons from a purpose-driven collaboration between Infosys and a leading oil & gas major

Leveraging the right partner can foster synergies and enable a strategic purpose-led engagement.

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Point of View

Hitachi Digital Services and OneThird are transforming produce supply chains

Hitachi Digital Services and One Third have jointly developed a solution that cuts produce wastage by 25%.

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Data Viewpoint

GCC BS Buster: Are GCCs innovation hubs or nothing but rebranded cost centers?

Are you truly creating GCCs that drive enterprise innovation and transformation?

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Horizons Report

HFS Horizons: IoT Service Providers, 2024

The evolution of IoT services in the age of the Generative Enterprise™.

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Point of View

‘Fastest Six’ service providers continue to demonstrate agility and flexibility

Despite the industry slowdown, the “Fastest Six” continue to double down on strategic investments, particularly GenAI.

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Point of View

Tackling physician burnout requires reimagining healthcare

By rethinking burnout, healthcare can turn this challenge into a catalyst for innovative, systemic change.

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Point of View

Fire your health plan to reduce costs and boost employee health

Health plans continue to escalate their costs while diluting the value proposition; employers must replace health plans and start a new alternate journey.

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Highlight Report

With Agentforce, Salesforce brings new opportunities for clients and partners

At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.

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Point of View

TWILTCH providers must embrace tech arbitrage to improve financial performances

TWILTCH providers must convince clients to embrace technology arbitrage and jump to the new S-curve of value creation.

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Highlight Report

India’s semiconductor moment will catapult its capabilities in global supply chains

Accenture's 'Semicon 2024' highlighted the opportunity India's semiconductor ecosystem has and the challenges it must overcome.

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Highlight Report

Infosys cements its stable culture but must deliver on Enterprise AI as its future vision

Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.

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