Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Horizons Report

HFS Horizons: Manufacturing Intelligent Operations Services, 2024

Digitalization and modernization have yet to deliver full value for the manufacturing industry.

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Point of View

OptaFi delivers on its creation’s promise: real healthcare cloud

Industry cloud was a marketing narrative putting lipstick on a pig until OptaFi began emulating success at Sentara Healthcare.

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Point of View

It’s time to throw open the cloud’s exit doors

Angst with hyperscaler contracts is high; addressing vendor lock-in issues and making data transition exits seamless will help.

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Challenger Series

HFS Challenger: Innova Solutions

Bringing two decades of acquisitions under one roof with a new focus on digital transformation deals.

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Point of View

Use GenAI to make life easier for your employees and customers

Complexities in our operations are hindering CX + EX.

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Point of View

Unlocking healthcare productivity with AI is now a necessity

The AI continuum offers the opportunity to sustainably and positively impact the triple aim of care; leverage it optimally and boldly.

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Point of View

Leaders are excited by GenAI—but first, they must cross the readiness gap

Enterprise leaders see GenAI’s potential but face a readiness gap. There are several challenges to address.

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Highlight Report

Mphasis initiatives offer the promise of a return to growth

Mphasis' initiatives in AI, BFSI, and digital transformation inspire signs of return to growth after a torrid 2023.

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Point of View

Unleash the superpower of neurodiversity: A strategic imperative for EX

Embrace neurodiversity for innovation and better employee experience. Companies like IBM, EY, and RRD lead the way.

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Highlight Report

Accenture invests in creative agency to strengthen its life sciences capabilities

Accenture's investment in ConcentricLife helps it take the pole position for agency services.

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Point of View

Three waves of GenAI “Hot Tech” power the future of work

HFS' focus on the Hot Tech shaping the future of work spots three waves of start-ups enterprise leaders must learn and embrace.

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Highlight Report

In a bid to stay relevant, NTT DATA consolidates its global footprint

NTT DATA is acting to radically overhaul its global go-to-market to make a $30 billion global IT services provider.

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Horizons Report

HFS Horizons: Assuring the Generative Enterprise™, 2024

Quality assurance is pivoting toward quality engineering to become an integral part of the software development life cycle.

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Point of View

GenAI tools deliver a 3x+ impact on software development and app modernization

Implement GenAI tools to speed up your SDLC by over 3x, free valuable resources, and do more for your business.

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Challenger Series

HFS Challenger: MSRcosmos

Delivering Agile with a blend of products and services for midmarket clients.

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Market Impact Report

Driving the evolution of financial crime compliance: The people and tech imperative

500 financial crime compliance leaders weighed in on their baseline and future vision for automation, AI, and outsourcing.

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Data Viewpoint

64% of organizations are still sorting out how to evolve their governance framework!

Nearly two-thirds of firms don’t have complete governance frameworks for low-code development, impeding EX and CX improvement!

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Highlight Report

Capgemini acquires Exiger’s FCC division to help banks scale fincrime compliance capabilities

Capgemini's acquisition aims to help BFS firms scale fincrime compliance with AI and automation. Banks need to be willing to try.

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Hot Tech

HFS OneOffice Hot Vendor: Cogram

Cogram offers an AI-driven solution, streamlining meeting productivity across multiple platforms.

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Data Viewpoint

Lack of awareness and skepticism about low-code creates communication barriers between IT and business

Integrating low-code practices requires establishing tailored awareness and training initiatives.

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