Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

Accenture is steadily expanding its capabilities in LATAM

Accenture’s M&A machine goes deep in Latin America. Read more about its latest here.

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Point of View

Julie Sweet and Phil Fersht discuss the future of services and the evolution of work

The future of services must be built on shared purpose to maximize value and drive real change.

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Hot Tech

HFS OneOffice Hot Vendors: Q3 2022

Another quarter ends (Q3 2022) - and another six exciting new HFS Hot Vendors land for you to discover.

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Point of View

Genpact’s sustainability services attempt to leapfrog a soaring market

Genpact has built a position of influence on data, analytics, and operations in key industries affecting the sustainability fight.

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Point of View

Make purpose your anchor in these uncertain times

Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.

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Highlight Report

Pega targets bot developers, but bottom-up must not be its only plan

Pega has reimagined its robotic automation developer experience for both professional and citizen developers.

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Point of View

Shift Your App Modernization Mindset to Unlock Value and Avoid Disillusionment

Adopting the cloud is vital to becoming a dynamic organization. Follow these steps to succeed.

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Data Viewpoint

It’s high time to decouple the CISO role from the wider IT organization

As the CISO evolves from a technical to a business leader, it’s high time to decouple the role from the wider IT organization.

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Highlight Report

Will EY be remembered as a trailblazer or a guinea pig

EY paves the way for splitting its audit and consulting businesses, but will it be remembered as a trailblazer or a guinea pig?

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Point of View

Demystifying the metaverse madness could be maddening

Metaverse, the new kid on the block is buzz with excitement. So we picked the brains of some experts at the HFS Super Summit 2022.

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Point of View

Get a grip on how your enterprise processes work—before rushing to automate

How we got in such a process mess that we no longer know how work gets done in our organizations.

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Market Analysis

Winning the Talent War

The latest insights from 1,800 employees across leading technology and business service providers.

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Point of View

Why Ethereum is the number-one blockchain platform for enterprises

Our data shows that enterprises are beginning to favor public blockchains – and we are keen to discovery why.

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Data Viewpoint

Machine learning is proving to be a game changer for cybersecurity operations

Machine learning is proving to be a game changer when it comes to boosting the effectiveness of cybersecurity operations.

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Point of View

Redesign CX and EX for Zen shopping experiences

Creating new digital experiences for employees and customers.

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Market Impact Report

The meteoric rise of process intelligence: Connecting people, processes, and data to transform businesses

Organizations are battling decades of technical and process complexities—a fight they must win in the digitally enabled economy.

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Point of View

Building trust and enhancing experience through technology-enablement

Brillio partnered with one of the largest health plans to innovate and transform its external stakeholder experience challenges.

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Point of View

Defining a cloud-native future state is crucial to achieving sustainable success

HFS looks at how Zensar is refocusing to drive transformation efforts at velocity and a customer's opinion of their success.

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Point of View

To manage the complexity of cloud-native transformation, simplify your strategy

Cloud transformation should be about agility and velocity—not cost.

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Highlight Report

IBM Consulting acquires Dialexa, strengthening digital product design services

IBM Consulting acquires Dialexa to enhance digital design services.

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