Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

Capgemini’s ace of spades is focused domain expertise, not end-to-end transformation

The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.

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Data Viewpoint

When the three lines of defense for information security rapidly become two

Security-as-a-Service is moving the responsibility for managing security risks and controls from enterprises to service providers

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Market Analysis

Sustainability Services Ecosystem Mapping

The state of sustainability across consulting, technology, and managed services.

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Point of View

From operator to orchestrator – the new role for GBS

GBS is still relevant, but its role is changing to meet the demands of enterprises.

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Top 10 Report

HFS Energy Services Top 10, 2021

An assessment of the energy industry and its leading service and tech providers across execution, innovation, and client feedback.

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Point of View

HFS launches SaaS XXV, measuring business value creation of leading SaaS solutions

HFS’ SaaS XXV initiative provides an understanding into which SaaS providers are delivering maximum value creation to enterprises.

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Highlight Report

HCL’s process observability can bring IT and biz ops together – if it gets over tech-centricity

HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.

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Point of View

Low-code addresses the fast-paced go-to-market needs of accelerating digital

Speed, investment, training, collaboration, and partnerships make up the five factors driving the adoption of low-code and no-code.

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Market Analysis

The HFS Quarterly BPO Market Pulse, quarter ending March 2021

The HFS Quarterly BPO Market Pulse is aimed at providing deep insights into BPO market developments on a quarterly basis.

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Top 10 Report

HFS Pega Service Providers Top 10 2021

Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.

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Point of View

Don’t get lost in over-hyped ESG tech—there’s no time

Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.

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Highlight Report

Optum’s Market Performance Partnerships lend viable non-clinical operational options to providers

Managed services are an essential part of the healthcare ecosystem, to alleviate the non-clinical functional burdens.

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Highlight Report

With TQS buy, Cognizant bolsters its life sciences smart manufacturing capability

The highlight describes the rationale for Cognizant's acquisition of TQS

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Data Viewpoint

The cloud hype has yet to upend the traditional on-premises SAP S4H deployment model for large

The cloud hype has yet to upend the traditional on-premises SAP S4H deployment model for large and complex enterprises ERP system.

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Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—September 2021

A monthly rollup of merger and acquisition activity.

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Highlight Report

WorkFusion and SS&C combine industry chops to tackle insurers’ straight-through processing challenge

WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation

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Point of View

The tech and services industry is not prepared for sustainability

Sustainability literacy needs to develop at all levels in organizations and on both sides of the tech and services contract.

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Highlight Report

DigitalOcean’s simple approach to cloud offers enterprises an alternative to hyperscale domination

Unlike AWS and Google, DigitalOcean is setting its sights on cloud provision for start-ups and small-to-medium sized businesses.

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Point of View

Establish an effective content moderation capability to protect your brand and your customers’ safety

The why, what, and how of crafting a trust and safety strategy.

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Top 10 Report

HFS OneOffice™ Services Top 10: Data and Decisions

New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.

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