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April 29, 2020Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.
April 29, 2020Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition
April 29, 2020The recent Maze ransomware attack on Cognizant is an example of the potential risk all enterprises face as they support a dispersed workforce.
April 28, 2020Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.
April 28, 2020This report examines the capabilities of 14 data science and machine learning platform vendors in practices of innovation, execution, and customer criteria.
April 28, 2020This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service their
April 28, 2020Service Providers must nurture relationships with their employees if they hope to retain the talent needed to compete on the other side of COVID-19.
April 27, 2020Asynchronous messaging should simplify interactions for both the consumer and the agent.
April 27, 2020This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 27, 2020COVID-19 means that now more than ever, it is important to invest in security as demand increases to support the growing number of work-from-home employees and
April 25, 2020COVID-19 has caused chaos for enterprises, creating unprecedented challenges with the increase in employees working from home. These challenges have raised and
April 24, 2020This report investigates the blockchain space to provide a comprehensive and foundational analysis of the blockchain services market for enterprises.
April 24, 2020In this PoV, we will discuss how IoT technology is being used to fight COVID-19 and why IoT needs more focus from service providers.
April 23, 2020Old Mutual prioritizes IT and business collaboration to drive RPA success.
April 22, 2020Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks
April 22, 2020Advice from experienced agile managers on how to make the best of an agile development project.
April 22, 2020It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.
April 21, 2020The world changed overnight and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to global and
April 21, 2020This PoV acts as a guideline for manufacturers to start their Industry 4.0 journey, including the selection of their technology service providers.
April 20, 2020Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
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