Research & Insights

Explore our latest research, analysis, and thought leadership.

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Hot Tech

HFS Hot Vendors Q3 2020

We present the HFS Hot Vendors Report for Q3 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Highlight Report

HFS Highlight: WNS’ new Quote to Sustain and FIAB solutions aim to drive the Finance OneOffice

The “have-to-have” business environment has been well recognized by WNS, leading to its launch of two finance solutions that get to the heart of the Digital

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Highlight Report

HFS Highlight: KPMG’s New Performance On Demand Solution Brings The OneOffice To The Mid-Market, With

KPMG referenced the HFS Digital OneOffice framework as the inspiration behind how it designed and envisioned its new solution, Performance On Demand (POD)

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Highlight Report

HFS Highlight: HCL’s DRYiCE software progresses toward the OneOffice

HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions

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Highlight Report

HFS Highlight: IBM looks to ace digital fan experience at the US Open

The second wave of digital transformation in Media will be driven by experiences.

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Point of View

Are North American enterprises missing the process intelligence party? Don’t be fashionably late.

Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!

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Point of View

Industrialize automation with a process bot factory

Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond

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Highlight Report

HFS Highlight: Accenture’s customer engagement acquisition strategy is aimed at OneOffice dominance in

Creative Drive and N3 are the latest additions to Accenture's CX portfolio

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Point of View

Five ways the pandemic is forever changing integrated automation

HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.

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Highlight Report

HFS Highlight: Another Monday, another RPA acquisition, another ISV – Hyland shows it’s moving from

In Another Monday, Hyland has found the opportunity to break out from the content management mold.

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Top 10 Report

HFS Top 10 Source-to-Pay (S2P) Service Providers

This report examines 12 Source to Pay service providers across a defined series of innovation, execution, and voice of the customer criteria.

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Highlight Report

HFS Highlight: With the pandemic economy being defined by the cloud, Wipro adds European muscle to its 4C

In this Highlight we look at Wipro’s acquisition of Salesforce Platinum partner, 4C to strengthen its consulting and implementation skills in Europe and the

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Highlight Report

HFS Highlight: Infosys acquires Kaleidoscope Innovation to bolster software product design and expertise

Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation

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Highlight Report

HFS Highlight: Kryon proves the value of full-cycle automation at its own “Olympics” – who 2020

Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.

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Highlight Report

HFS Highlight: Cognizant magnifies its cloud muscles with its 6th acquisition: 10th Magnitude

Cognizant's continuous investment in cloud portfolio, further strengthens its position as one of the cloud leaders

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Highlight Report

HFS Highlight: The Infosys pandemic pivot – how they transformed from media obsession to the safe pair

HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event

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Highlight Report

HFS Highlight: Oh boyo! Roboyo scores €21 million in Series A investment in a bizarrely well-timed move

Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.

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Highlight Report

HFS Highlight: EY expands its partnership with CPG giant P&G to sure-up COVID-affected supply chains

Whether you’re a provider or partaker in the supply chain, resilience now and for the near future is front of mind.

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Point of View

Use service partners to import fresh thinking to your industry

An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world

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