Practice Leader
Sam Duncan is a practice leader for HFS Research, based in Cambridge, UK. He graduated from Bournemouth University with a degree in economics. His interest in macroeconomics focuses on how the evolution of technology accelerated globalization. He also studied law, accounting, and investment management.
Since joining HFS, Sam has developed his understanding of blockchain and continues exploring the latest applications of the technology across various industries. He applies his economics background to keep up with the latest banking and financial services industry trends, with a particular interest in insurance. He is a regular contributor to the HFS Market Index, a quarterly report that breaks down the performance and key events of the leading service providers throughout the previous quarter.
When he's not keeping up with the latest market developments, Sam enjoys playing for his local rugby club and can often be found sampling the output of local breweries.
July 16, 2025 Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
July 14, 2025 Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.
July 9, 2025 The fastest five service providers share common traits: AI-first, domain-deep, US-centric, and proprietary AI platforms.
July 8, 2025 Decades of technical and process debt mean static and semi-flexible workflows deliver limited outcomes in today’s world.
June 30, 2025 In the current period of macroeconomic and policy unpredictability, enterprises should move beyond tactical cost savings.
June 9, 2025 Infocepts earns the HFS Challenger title for driving real-world AI outcomes with a specialist, outcome-led data and AI model.
June 6, 2025 Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.
June 3, 2025 Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.
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