President, Research and Advisory Services
Saurabh Gupta is president, Research and Advisory Services for HFS Research. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Saurabh oversees HFS' global research function, managing the team of analysts and operations across the US, Europe, and Asia.
He is a recognized thought leader who is passionate about solving business problems and bringing big ideas to life. With more than two decades of experience across client, provider, advisory, and analyst roles, Saurabh brings a uniquely realistic and wide-ranging perspective to industry challenges and opportunities. He has authored more than 200 research reports, is a frequent speaker, and is regularly quoted in industry publications. Saurabh is well-known for spotting disruptive technology trends such as blockchain, Web3, metaverse, cloud, AI, and automation and predicting their implications for different stakeholders through frameworks including OneOffice™ and OneEcosystem™.
Before joining HFS, Saurabh led strategy for Genpact's CFO and transformation services, helped shape the business services strategy for AbbVie, managed Everest Group's global BPS practice, and worked as a techno-functional consultant at Infosys.
He is a mechanical engineer from Delhi College of Engineering and holds an MBA from IIT Bombay. He lives in Chicago with his wife and daughter. Saurabh is a fan of Indian cricket and European soccer.
December 16, 2020 This healthcare services report examines the role service providers play in the dynamic healthcare industry.
December 10, 2020 Research report surveying 250 finance executives on the 10 Critical Success Factors to bring finance out of its back-office relegation
December 10, 2020 This HFS Top 10 report expands on our analysis of finance and accounting outsourcing service providers.
December 4, 2020 HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
December 3, 2020 400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
November 25, 2020 HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
November 24, 2020 What is Cognizant's strategy to revitalize, survive and thrive in the pandemic economy? To understand demand-side perspectives on the future of business and and
November 9, 2020 In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
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