HFS RESEARCH

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Highlight Reports

How do highlight reports look at telecommunication services?

Sustainability

What are the sustainability practices in healthcare?

Digital Transformation

How are large banks managing digital transformation?

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Data-driven research, seasoned practitioner insights, and workshop-driven collaboration to help accelerate your enterprise’s transformation and deliver tangible results.

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Bespoke insights, expert advice, and strategic opportunities to help you anticipate market shifts, future-proof your strategy, and drive business success.

Our Latest Insights

August 1, 2025August 1, 2025

Lubricants and petrochemical enterprises face unprecedented pressure as the energy transition, regulatory upheaval, and shifting demand converge at speed. Product lifecycle management (PLM), long relegated to back-office file storage, now.

July 31, 2025August 1, 2025

The first wave of enterprise AI adoption has been loud, fast, and mostly uncoordinated. One team builds a pilot on OpenAI, while another experiments with Claude through Slack. Meanwhile, compliance,.

July 30, 2025July 31, 2025

The irony of data's role today is undeniable. While enterprise leaders acknowledge data as the ‘new oil,’ only a third of enterprises express confidence in their data's ability to support.

July 30, 2025July 31, 2025

The mortgage industry is shifting from headcount-heavy tactics to innovation-led execution, fueled by automation and AI. The 2026 outlook for the industry looks steady, buoyed by easing mortgage rates, incremental.

July 25, 2025August 1, 2025

Our recent HFS pulse study shows that Travel, Transportation, Hospitality, and Logistics (TTHL) enterprise leaders are reprioritizing around efficiency and customer value, while innovation slightly takes a backseat. Most (47%).

July 25, 2025July 25, 2025

The smartphone industry is at a crossroads. Consumers are holding onto devices longer and stretching replacement cycles. Upgrades feel iterative at best and indistinguishable at worst. Flagship pricing is pushing.

July 24, 2025July 24, 2025

Organizations of all sizes are increasingly prioritizing proactive cybersecurity strategies. This means a growing focus on real-time threat detection, enhanced data protection, and developing resilient digital environments. To achieve these.

July 23, 2025July 23, 2025

The Ultimate Fighting Championship (UFC) is a global sports phenomenon, captivating millions of fans with its unique blend of intense competition and dynamic storytelling. With a 30-year legacy, UFC has.

July 22, 2025July 31, 2025

Cybersecurity is entering a transformative era, driven by the convergence of advanced technologies and a rapidly evolving threat landscape. As digital ecosystems grow, organizations must evolve beyond reactive protection and.

What Our Clients Say

HFS has been a leader in research and analysis since its inception, and I have benefited greatly from participating and collaborating in their events and studies. Phil and the team deliver informed, topical, and fresh perspectives to the industry.

The team at HFS has provided thought leadership for years, challenging the status quo and seeking out innovation that can win. They effectively decipher these real trends and movements from the noise.

I have been reading HFS research since 2009, with great interest and attention, and always have been fascinated by HFS's bold thinking.

I recall meeting Phil many years ago in the early days of BPO while at Accenture. Over the years, his insights and those from the HFS team have been unbiased, accurate, and helpful.

I have been following HFS, Phil, & Saurabh for a while now. HFS always seemed & felt "different" (in a good way) from the rest of the pack.

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HFS India Summit 2026

The Rise of Services-as-Software: Will India Reinvent or be Disintermediated?

Bengaluru, Karnataka | February 10-11, 2026

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HFS Fall Summit 2025

The Services-as-Software Economy:
Disrupt or be Disrupted

October 8-9, 2025

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HFS RESEARCH

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Highlight Reports

Sustainability

Digital Transformation