We want to understand whether the deployment of technologies by service providers is fundamentally revolutionizing the F&A BPO marketplace in 2013, years after that first seemed possible. We interviewed 13 of the leading F&A BPO service providers to understand how and where they are investing in F&A delivery technology and what are the business benefits they seek to deliver for themselves and for clients as a result. Our analysis then categorizes the different strategies that service providers are taking and what that likely means in terms of the timing and extent of any revolution in F&A BPO delivery in the current market.
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