In September 2016, HfS hosted its 13th Working Summit for services buyers at the Ritz-Carlton, in White Plains, New York.
Entitled Cognition, this three-day event focused on the global dynamics that are shaping the services world at the moment. Examining which of the current crop of hyper trends from automation, increasing the importance of security and risk management, regulatory changes, the rise of design thinking, to seamless omnichannel customer experiences will be key to unlocking the new as-a-service economy.
This PoV is our summary of the summit, highlighting the most important and valuable ideas we picked up during the event.
Register now for immediate access of HFS' research, data and forward looking trends.
Get Started
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
