A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
February 19, 2026Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.
February 19, 2026We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.
February 19, 2026Agentic AI will revolutionize individual productivity within 18 months, but your enterprise transformation is about to hit a wall.
Highlight Report
February 19, 2026Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.
Point of View
February 19, 2026We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.
Point of View
February 19, 2026Agentic AI will revolutionize individual productivity within 18 months, but your enterprise transformation is about to hit a wall.
Point of View
February 13, 2026This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.
Take 5 Report
February 12, 2026Move fast to achieve vibe coding productivity gains. More grads and early career technologists hold the key.
Highlight Report
February 12, 2026Sonata's Agentbridge responds to the multi-stakeholder enterprise challenges of accelerating agentic AI.
Point of View
February 05, 2026Fleet operators must collaborate with truck manufacturers and roll out autonomous trucks to address labor shortage, safety issues.
Highlight Report
February 04, 2026ER&D GCCs are moving towards services-as-software model to drive software defined vehicles, file patents, and monetize in India.
Point of View
February 03, 2026We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.
Point of View
February 03, 2026Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.
Take 5 Report
February 03, 2026HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
Point of View
February 02, 2026CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
Challenger Series
January 28, 2026The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.
Highlight Report
January 27, 2026Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
Point of View
January 15, 2026Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.
Take 5 Report
January 15, 2026AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.
Point of View
January 14, 2026Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
Highlight Report
January 06, 2026Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.
Highlight Report
January 05, 2026HFS recently hosted a Roundtable, in partnership with Cognizant, hosting almost 20 senior enterprise leaders.
Point of View
January 05, 2026Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.
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