A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
October 17, 2025GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
October 17, 2025This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
Market Vision Paper
October 17, 2025GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
Point of View
October 17, 2025This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
Point of View
October 16, 2025Bank CXOs must measure enterprise debt rigorously.
Market Impact Report
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Highlight Report
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
Highlight Report
October 13, 2025TCS steadies performance and bets on AI-led non-linearity, focusing on stability, trust, and measurable client impact.
Hot Tech
October 09, 2025Lidd AI helps enterprises escape pilot purgatory by fast-tracking AI from discovery to scale with measurable business impact.
Market Vision Paper
October 08, 2025More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
Point of View
October 06, 2025Software-defined product is an effective solution for faster new model and feature rollouts, while assuring aftermarket revenue.
Point of View
October 03, 2025Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.
Highlight Report
October 01, 2025AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.
Market Impact Report
September 30, 2025Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.
Point of View
September 29, 2025Manufacturers must leverage the agentic AI-led automation to create autonomous factories; otherwise, you will lag the competition.
Highlight Report
September 25, 2025Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.
Challenger Series
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
Data Viewpoint
September 19, 2025Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.
Market Impact Report
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
Point of View
September 12, 2025Most vendor offerings are mislabeled as ‘agentic AI’, creating unrealistic expectations and hype.
Market Impact Report
September 09, 2025The journey toward an AI-empowered, agile enterprise is challenging but underway in organizations across sectors.
Point of View
September 05, 2025AI is accelerating shadow IT as business users build concepts into apps. IT needs representation. FDE may be the answer.
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