A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
December 12, 2025Leaders must recognize process debt is an AI blocker rather than let it sabotage Agentforce deployments.
December 10, 2025Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.
December 10, 2025Physical AI is your best bet to turning infrastructure into a revenue engine.
Highlight Report
December 12, 2025Leaders must recognize process debt is an AI blocker rather than let it sabotage Agentforce deployments.
Point of View
December 10, 2025Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.
Highlight Report
December 10, 2025Physical AI is your best bet to turning infrastructure into a revenue engine.
Market Vision Paper
December 10, 2025More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
Challenger Series
December 08, 2025AI-driven digital engineering firm using multi-agent models to modernize systems and simplify enterprise workflows.
Highlight Report
December 05, 2025AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.
Point of View
December 05, 2025A call for CFOs to redesign finance for AI-native speed, accuracy, and trust before legacy models turn it into a bottleneck.
Point of View
December 04, 2025HFS analysts connected with Tomas Kunzmann, Chief Executive Officer, and Pieter Viljoen, Chief Data Officer of Allianz Partners.
Market Impact Report
December 03, 2025Enterprises must rewire for Human+Machine delivery or risk falling behind in the Services-as-Software™ era.
Hot Tech
December 03, 2025Autonomy.Computer rethinks agentic architecture to deliver viable scale without blowing up cost, complexity and risk.
Point of View
December 03, 2025Telco COOs must team up with their CTOs and partners to deliver AI driven field services outcomes.
Market Vision Paper
December 02, 2025AI growth hinges on how effectively organizations strengthen their security, governance, and control over data.
Point of View
December 01, 2025A guide for CIOs to shift from cloud projects to cloud products and build a continuously modernized, AI-ready cloud.
Highlight Report
November 25, 2025HCLTech’s Analyst Day, the company demonstrated transformation from a diverse portfolio into a unified Services-as-Software model.
Highlight Report
November 25, 2025Movate believe it has developed a roadmap that will drive enterprises towards production with Agentforce.
Highlight Report
November 25, 2025Quality today is about engineering trust at scale, not just finding defects.
Challengers Code
November 24, 2025Veltris turns services into software with vertical AI that kills tech debt and unlocks faster, profitable growth.
Point of View
November 21, 2025This POV describes how enterprises must take part in creating India's semiconductor supply chain.
Point of View
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
Highlight Report
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
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