A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
January 28, 2026The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.
January 27, 2026Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
January 15, 2026Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.
Challenger Series
January 28, 2026The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.
Highlight Report
January 27, 2026Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
Point of View
January 15, 2026Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.
Take 5 Report
January 15, 2026AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.
Point of View
January 14, 2026Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
Highlight Report
January 06, 2026Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.
Highlight Report
January 05, 2026HFS recently hosted a Roundtable, in partnership with Cognizant, hosting almost 20 senior enterprise leaders.
Point of View
January 05, 2026Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.
Point of View
January 05, 2026Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.
Point of View
January 05, 2026Factories in the MSME segment are weighed down by technical debt and need AI as the jackhammer to break through the legacy.
Point of View
January 02, 2026Chemical industry CIO should prioritize the data core, governance before operationalizing the AI and agents.
Point of View
December 24, 2025For AI to deliver enterprise-level outcomes, rebuild your operating model on a modern Services-as-Software™ (SaS) foundation.
Highlight Report
December 23, 2025EdgeVerve wants to orchestrate fragmented estates to deliver business outcomes.
Hot Tech
December 23, 2025This Hot Tech examines how Perpetuuiti turns continuity plans into repeatable execution using automation and AI.
Highlight Report
December 22, 2025Telcos must move beyond connectivity to platforms to break the single digit growth norm.
Point of View
December 17, 2025Enterprises buried in technical debt will be locked out of the next wave of AI-native value creation unless they repay it.
Point of View
December 17, 2025Cut the chaos of supervising AI models, context, and autonomous decisions with our framework for safe and productive use of LLMs.
Highlight Report
December 12, 2025Leaders must recognize process debt is an AI blocker rather than let it sabotage Agentforce deployments.
Point of View
December 10, 2025Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.
Highlight Report
December 10, 2025Physical AI is your best bet to turning infrastructure into a revenue engine.
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