A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
August 06, 2025AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
Market Impact Report
October 16, 2024Insights from in-depth discussions with 20 C-suite executives on the evolving business services landscape.
Market Impact Report
October 15, 2024How to become proficient in prioritization, deployment, and risk management challenges to achieve results when adopting generative AI (GenAI).
Point of View
October 15, 2024Prepare for agentic AI to reshape workforces, flatten hierarchies, and disrupt global economies with vast social implications.
Point of View
October 15, 2024Don’t wait to find your business frantically reacting to catch up.
Point of View
October 15, 2024Phil Fersht, CEO and Chief Analyst at HFS Research, talks to Cognizant CEO Ravi Kumar.
Data Viewpoint
October 11, 2024Global 2000's technical debt is $1.5-2 trillion, and we've built a $1.5 trillion IT services industry to manage it. The math simply does not add up!
Point of View
October 10, 2024The market is experiencing a significant shift toward the Generative Enterprise, reshaping the traditional S-curve of value creation.
Horizons Report
October 09, 2024The report outlines a roadmap for transformation through AI, automation, and data platforms, focusing on optimization, scaling innovation, and disruptive
Highlight Report
October 08, 2024Saurabh Gupta connected with Jason Kelley, Stacy Short, and Christine Rhoads to discuss the latest IBM and SAP partnership.
Highlight Report
October 04, 2024TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.
Highlight Report
October 04, 2024Enterprises must trust in AI or get left behind by those who do – warns Cognizant CEO Ravi Kumar S.
Point of View
October 03, 2024HFS’ decision matrix for retailers based on analysis of leading GenAI use cases.
Highlight Report
September 27, 2024At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.
Highlight Report
September 25, 2024Infosys continues to move the needle on AI by targeting use cases beyond IT organizations.
Highlight Report
September 20, 2024Modernize legacy systems and update processes more affordably, thanks to a new approach in which 'software will eat software.'
Highlight Report
September 20, 2024HFS Hot Tech vendor Roots Automation has landed a $22.2 million boost to help insurers close their $100 billion data gap.
Highlight Report
September 16, 2024AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.
Point of View
September 12, 2024GenAI enhances jobs; agentic AI may replace them. Agentic AI autonomously handles complex tasks, threatening roles and software.
Point of View
September 12, 2024Learn from the automation journey of C TWO client BNP Paribas.
Market Impact Report
September 11, 2024Elevate GBS: Transition from cost-cutting to AI-driven KPOs. Foster growth, innovation, and strategic value for lasting impact.
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