A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
September 19, 2025Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.
September 12, 2025Most vendor offerings are mislabeled as ‘agentic AI’, creating unrealistic expectations and hype.
Highlight Report
December 01, 2023Genpact’s first AI innovation center opened in London, reinforcing the firm’s efforts to rethink workflows and unlock personalization.
Highlight Report
December 01, 2023HFS explores GenAI progress at a UK bank supported by IBM and an existing AI baseline.
Highlight Report
November 21, 2023Verizon Business and HCLTech's $2.1B partnership transforms network services globally, emphasizing the value of partnerships in telecom.
Highlight Report
November 10, 2023Google Cloud is pushing the boat out to allay enterprise fears that GenAI represents another way for hyperscalers to exert control.
Highlight Report
November 09, 2023IBM and Microsoft transition from rivals to partners, fostering innovation and addressing customer needs through a OneEcosystem™ approach.
Highlight Report
November 02, 2023KPMG is forging ahead with a $2 billion investment in GenAI despite 92% of business leaders expressing concerns about its risks.
Highlight Report
October 26, 2023HCLTech Advantage Analytics leverages cloud data services for real-time content search, simplifying data consumption for decision making.
Hot Tech
October 26, 2023Snaplogics IPaaS solution delivers intelligent automation and generative integration capabilities.
Horizons Report
October 24, 2023The industry’s first competitive analysis of services firms and the value they create with enterprise clients exploring GenAI.
Point of View
October 19, 2023Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.
Highlight Report
October 13, 2023Mphasis’ AI offering could meet a range of CTO demands—if the team can train and retain.
Highlight Report
September 29, 2023Cognizant's recrafted strategy focusing on key segments and adopting GenAI provides a distinct edge to capture a greater wallet share.
Highlight Report
September 21, 2023WNS' deep domain knowledge, process know-how, and GenAI-enhanced analytical engine deliver benefits for insurers.
Point of View
September 18, 2023If you don’t understand GenAI’s capabilities, you risk basing business decisions on outdated knowledge.
Highlight Report
September 14, 2023Infosys secures €1.5B deal with Liberty Global, highlighting AI capabilities, cost savings, and telecom expertise.
Highlight Report
September 11, 2023HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.
Highlight Report
September 11, 2023IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.
Point of View
September 05, 2023GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.
Point of View
August 30, 2023When it comes to large language models, leaders should avoid hitching their wagons to any one approach.
Highlight Report
August 25, 2023Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.
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