A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
August 06, 2025AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
Point of View
September 05, 2023GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.
Point of View
August 30, 2023When it comes to large language models, leaders should avoid hitching their wagons to any one approach.
Highlight Report
August 25, 2023Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.
Highlight Report
August 18, 2023Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.
Highlight Report
August 15, 2023GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.
Highlight Report
August 14, 2023ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.
Highlight Report
August 14, 2023HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.
Highlight Report
August 11, 2023Valuable insight is going to waste in call centers. IBM found a fix with generative AI.
Highlight Report
August 11, 2023Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.
Highlight Report
August 10, 2023eva is almost equivalent to a human associate in some dimensions with add-on benefits.
Highlight Report
July 20, 2023Generative AI’s (GenAI) promise of a $7 trillion prize has prompted a gold rush among service providers as they hurry to organize and claim a piece of the a
Point of View
July 18, 2023Generative AI is rocking the business world. It summarizes, answers questions, creates content, and creates code—but what is it?
Point of View
July 18, 2023Generative AI is coming and you need to rethink how to work at the higher end of the spectrum and find yourself a role in this new reality.
Point of View
July 13, 2023Practical use cases will thrust generative coding, GenAI, and LLMs into the development lifecycle, upending software development.
Point of View
July 13, 2023In the GenAI frenzy, Krista’s AI iPaaS solution aims to orchestrate enterprise AI with security and governance at the forefront.
Point of View
July 10, 2023With everyone discussing long-term effects, generative AI is already providing immediate benefits for low hanging use cases.
Highlight Report
July 05, 2023Publicis Sapient is expanding geographic footprint through acquisitions, adding capabilities, & local capabilities along the way.
Highlight Report
June 28, 2023There’s a disconnect between the speed CEOs want to move and the ability of their enterprise to take advantage of GenAI.
Point of View
June 28, 2023Uncover what you should and shouldn’t do when determining how to integrate GenAI into your business—and what to expect to pay.
Highlight Report
April 14, 2023Adopt an autonomous mindset and move from effort to purpose.
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