A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
August 06, 2025AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
Top 10 Report
January 13, 2022The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
Data Viewpoint
January 10, 2022Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.
Data Viewpoint
December 20, 2021Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.
Highlight Report
December 17, 2021One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
Point of View
December 17, 2021Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.
Highlight Report
December 14, 2021Can the elephant in the room please be addressed, what will Kyndryl become after its separation from IBM?
Highlight Report
December 09, 2021PeopleShores is bringing a radical approach to outsourcing on US shores: social impact-led to transform challenged communities.
Highlight Report
December 07, 2021It’s been a hot year for the HFS OneOffice™ Hot Vendors. The market has been readily validating our picks.
Point of View
December 07, 2021HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.
Highlight Report
December 06, 2021Bring together and enable IT and Ops pros if you want to deliver end-to-end process automation at pace and scale.
Highlight Report
November 30, 2021The HFS take on Capgemini's annual strategy update: the firm is going deep rather than broad.
Point of View
November 22, 2021GBS is still relevant, but its role is changing to meet the demands of enterprises.
Point of View
November 18, 2021HFS’ SaaS XXV initiative provides an understanding into which SaaS providers are delivering maximum value creation to enterprises.
Highlight Report
November 18, 2021HCL is making solid progress with its DRYiCE portfolio of AI and Automation solutions.
Point of View
November 12, 2021Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.
Highlight Report
November 11, 2021The highlight describes the rationale for Cognizant's acquisition of TQS
Highlight Report
November 09, 2021WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
Top 10 Report
November 08, 2021New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.
Point of View
November 04, 2021Digital-first and human-centered design is the foundation of differentiated CX
Point of View
November 03, 2021Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.
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