A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 21, 2025This POV describes how enterprises must take part in creating India's semiconductor supply chain.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
Horizons Report
October 24, 2023The industry’s first competitive analysis of services firms and the value they create with enterprise clients exploring GenAI.
Point of View
October 19, 2023Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.
Highlight Report
October 13, 2023Mphasis’ AI offering could meet a range of CTO demands—if the team can train and retain.
Highlight Report
September 29, 2023Cognizant's recrafted strategy focusing on key segments and adopting GenAI provides a distinct edge to capture a greater wallet share.
Highlight Report
September 21, 2023WNS' deep domain knowledge, process know-how, and GenAI-enhanced analytical engine deliver benefits for insurers.
Point of View
September 18, 2023If you don’t understand GenAI’s capabilities, you risk basing business decisions on outdated knowledge.
Highlight Report
September 14, 2023Infosys secures €1.5B deal with Liberty Global, highlighting AI capabilities, cost savings, and telecom expertise.
Highlight Report
September 11, 2023HFS analysts recently had the opportunity to engage with KPMG leaders and clients at its recent Tech & Innovation Symposium.
Highlight Report
September 11, 2023IBM has expanded its partnership with Adobe to introduce an intelligent content supply chain.
Point of View
September 05, 2023GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.
Point of View
August 30, 2023When it comes to large language models, leaders should avoid hitching their wagons to any one approach.
Highlight Report
August 25, 2023Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.
Highlight Report
August 18, 2023Ascendion’s acquisition of India-based Nitor Infotech could offer engineering services customers more access to GenAI solutions.
Highlight Report
August 15, 2023GenAI does not have all the answers when converting code, as EY discovered in its work for a financial services client.
Highlight Report
August 14, 2023ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.
Highlight Report
August 14, 2023HCLTech has remained a quiet early adopter of GenAI initiatives, delivering real case studies with tangible outcomes.
Highlight Report
August 11, 2023Valuable insight is going to waste in call centers. IBM found a fix with generative AI.
Highlight Report
August 11, 2023Capgemini now has a GenAI portfolio. Enterprise leaders must ask if their partners are answering the right questions.
Highlight Report
August 10, 2023eva is almost equivalent to a human associate in some dimensions with add-on benefits.
Highlight Report
July 20, 2023Generative AI’s (GenAI) promise of a $7 trillion prize has prompted a gold rush among service providers as they hurry to organize and claim a piece of the a
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