A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Competitive Intelligence
November 12, 2025A look at how Unqork performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Competitive Intelligence
November 12, 2025A look at how Softtek performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Competitive Intelligence
November 12, 2025A look at how Fujitsu performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Competitive Intelligence
November 12, 2025A look at how Torry Harris performed in the HFS Horizons: Legacy Application Modernization Services, 2025.
Data Viewpoint
November 12, 2025Automation solves today’s problems but GenAI-driven reinvention defines tomorrow’s mortgage leaders.
Market Impact Report
November 11, 2025Consulting’s future is AI-powered, orchestrated, and outcome-based, not effort-driven.
Highlight Report
November 11, 2025Infosys urges enterprises to redesign governance and process foundations to scale agentic AI responsibly.
Point of View
November 06, 2025Data is driving digital sovereignty, which is critical for a company's leadership to understand and manage global risks.
Highlight Report
October 31, 2025Enterprises must scale AI value by busting out of test-and-learn trials. Embed agentic AI in core operations.
Highlight Report
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
Highlight Report
October 28, 2025Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
Market Impact Report
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
Market Impact Report
October 24, 2025GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
Highlight Report
October 24, 2025This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.
Highlight Report
October 24, 2025Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
Point of View
October 24, 2025Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
Point of View
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
Horizons Report
October 23, 2025This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
Market Vision Paper
October 17, 2025GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
Point of View
October 17, 2025This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
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