HFS on Artificial Intelligence

A collection of the latest views from the HFS analyst team on artificial intelligence.

More HFS Artificial Intelligence Research

Point of View

The problem is not tech; BFSI needs an operating model to truly scale AI

BFSI CIOs must focus on redesigning decision rights, workflow ownership, evaluation, and controls to scale AI.

Point of View

Bust out of the LLM black box with the HFS sovereign enterprise AI stack

Reclaim your firm's intelligence with a new sovereign AI enterprise stack.

Challengers' Code

Scaling enterprise AI requires an always-on intelligence layer: the iOPEX model

CIOs are questioning if traditional services result in business outcome, creating demand for AI-native specialists such as iOPEX.

Hot Tech

HFS Services-as-Software™ Hot Tech: Hazel AI

Hazel AI is an agentic modernization platform taking an HFS Services-as-Software approach to data platform and ERP modernizations.

Point of View

Stop automating process debt to get better outcomes

Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.

Highlight Report

CIOs: Evaluate Infosys’ AI reinvention in the only place that matters: execution

At its US AR Day, Infosys presented a newly packaged AI-First Value Framework as the solution to operationalizing AI.

Market Impact Report

Humans at the Helm of AI

Enterprises say humans are in the loop, but few are actually at the helm when decisions matter most.

Point of View

Stop assuming AI is under control and start mapping your dependency now

Enterprises control data but not AI systems, creating a hidden dependency that becomes a governance and security risk as AI scales.

Highlight Report

Agent-only companies show what’s next for Ops leaders

Ops leaders across the enterprise must learn from the lessons of emerging autonomous organizations.

Highlight Report

CoreStack’s BetterCloud deal marks the end of siloed governance

CoreStack’s acquisition of BetterCloud is all about creating an agentic governance OS that works across apps, data and workflows.

Point of View

Close that last mile in automation with computer-using agents

Computer-using agents (CUAs) can automate cross-application that do not share a clean application programming interface.

Competitive Intelligence

Accenture: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how Accenture performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

Competitive Intelligence

HCLTech: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how HCLTech performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

Competitive Intelligence

Hitachi Digital Services: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how Hitachi Digital Services performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

Competitive Intelligence

LTM: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how LTM performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

Competitive Intelligence

Infosys: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how Infosys performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

Competitive Intelligence

IBM: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how IBM performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

Competitive Intelligence

TCS: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how TCS performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

Competitive Intelligence

Wipro: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how Wipro performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

Competitive Intelligence

Birlasoft: Next-gen IT Infrastructure Services Capabilities, 2026

A look at how Birlasoft performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.

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