A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
July 30, 2025When data is properly curated and aligned with AI, it creates monetization, optimization, and innovation opportunities.
July 16, 2025Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
Point of View
December 21, 2017This Point of View looks at five driving forces in the transformation of procurement: platforms, ecosystems, talent, ‘Amazonification’, and blockchain
Point of View
December 20, 2017Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?
Point of View
December 12, 2017Genpact's brand refresh includes investments in AI and design-- now it will have to bring the story together for clients.
Point of View
December 12, 2017A write up of our recent conversation with Malcolm Frank and Dr. Mary Lacity on Automation, Blockchain and much more
Point of View
December 08, 2017An analysis of emerging AI use cases helps to understand how AI is starting to impact and transform service delivery
Point of View
November 30, 2017How sustainable are the high valuations now being attached to RPA providers?
Point of View
November 30, 2017Increasing attacks on critical energy infrastructure are a critical issue that needs more attention, investments and holistic security services.
Point of View
November 28, 2017As buyers remain confused about AI, narratives need to leverage clearer segmentations
Point of View
November 21, 2017How enterprises can align with a shared vision of creating a better customer experience
Point of View
November 20, 2017RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.
Point of View
November 15, 2017The top strategies adopted by the Industry 4.0 service providers to expand their businesses.
Point of View
November 09, 2017HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.
Point of View
November 03, 2017Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.
Point of View
October 27, 2017Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.
Point of View
October 27, 2017A unique business process management provider can raise the bar when it comes to Digital Operations
Top 10 Report
October 23, 2017This report covers market size, trends, and direction, as well as execution and innovation capabilities of 15 leading payroll service providers.
Point of View
October 20, 2017Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.
Point of View
October 18, 2017This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.
Point of View
October 12, 2017This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.
Point of View
October 06, 2017The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.
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