A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Point of View
March 16, 2020HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations
Point of View
March 11, 2020When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this
Point of View
March 05, 2020As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if
Point of View
February 27, 2020Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale
Point of View
February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
Point of View
February 24, 2020The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid
Point of View
February 19, 2020Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale
Point of View
February 19, 2020Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.
Point of View
February 14, 2020Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.
Point of View
February 11, 2020ServiceNow continues to build innovation into its core platform - in this case additional AI capacity through acquisition. We examine what this means for the
Point of View
February 07, 2020How to strike a balance between people, process and digital technologies to create an augmented workforce at scale
Point of View
February 05, 2020TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
Point of View
January 21, 2020Enterprises must foster a culture of continual training and learning when most firms are facing talent shortages
Point of View
January 20, 2020HFS, with support from Capgemini, explores the power of the digitally augmented workforce
Point of View
January 10, 2020HFS examines what Google is doing to increase its chances of success with Google Cloud platform and some recent developments in its services partner ecosystem.
Point of View
January 09, 2020Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
Point of View
December 23, 2019The race for AI prowess in the new age of pharma will center on partnerships—but the competition is fierce and fraught with challenges.
Point of View
December 18, 2019HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the
Point of View
December 05, 2019HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
Point of View
November 20, 2019With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as
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