A collection of the latest views of the HFS analyst team on automation and process intelligence.
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
October 08, 2025More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
Market Impact Report
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Highlight Report
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
Market Vision Paper
October 08, 2025More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
Challenger Series
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
Point of View
September 05, 2025AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
Highlight Report
September 04, 2025CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
Point of View
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
Point of View
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
Point of View
August 01, 2025Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.
Market Impact Report
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Point of View
June 25, 2025Telecom companies need to rethink their business models and leverage technologies like genAI to move from being telcos to newcos.
Point of View
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
Hot Tech
June 03, 2025Hot Tech Profile: AidenAI blends AI+digital services, driving AI-driven automation for modernization & greenfield deployments.
Point of View
May 30, 2025This PoV explores how enterprise R&D must adapt for the SDVs era, digital innovation, and new mobility business models.
Data Viewpoint
May 28, 2025This article talks about customer and partner experience of IT service providers in the E&U industry.
Point of View
May 16, 2025Reimagine GCCs as innovation powerhouses—not cost sinks.
Point of View
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
Point of View
May 12, 2025Across two days of unfiltered conversations, live data, and bold insights, HFS and its attendees uncovered the truth.
Point of View
May 07, 2025This article talks about the Chemical industry's e-commerce channel and its ecosystem challenges with the examples.
Point of View
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
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