A collection of the latest views of the HFS analyst team on automation and process intelligence.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
Point of View
July 23, 2021C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
Point of View
July 22, 2021Applications are dead, data is your North Star in the journey to Cloud Native.
Highlight Report
July 21, 2021Accenture continues its Industry 4.0 related acquisitions and this time its umlaut.
Highlight Report
July 19, 2021Enterprises and providers must combine tech, services, and ecosystems to reach net-zero and broader sustainability goals.
Point of View
July 15, 2021Health services company Cigna is setting the pace for automation use at a strategic scale.
Point of View
July 14, 2021Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
Point of View
July 12, 2021Infosys and Thales DIS are fast approaching a single global Oracle system for distributed operations.
Point of View
July 09, 2021Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.
Highlight Report
July 08, 2021Cutover provides a differentiating position on AIOps and Observability by aiming to orchestrate the digital workforce.
Highlight Report
July 06, 2021Robocorp Technologies Inc. is on a mission to bring rpa to mid-tier enterprises.
Point of View
June 30, 2021Applying automation lens to the data-driven strategy will help companies succeed in their digital transformation programs.
Highlight Report
June 28, 2021Genpact is adding data engineering talent along with a compelling data quality, discovery, and lineage platform, PowerMe.
Highlight Report
June 28, 2021Using psychographic data to construct a usable 360 degree view of the health consumer.
Highlight Report
June 28, 2021One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.
Highlight Report
June 28, 2021Resolve Systems has acquired Ayehu to lead the evolving segment of Intelligent IT Automation.
Highlight Report
June 25, 2021Graph database business Neo4j has taken the largest Series F investment in database history - landing $325m.
Highlight Report
June 24, 2021Data Integrity specialists Precisely add Process Automation and Master Data Management with the acquisition of Winshuttle.
Highlight Report
June 23, 2021RPA vendor ElectroNeek’s MSP-friendly model has been backed with $20m of Series A funding.
Highlight Report
June 23, 2021When everyone is playing the same song, go deep on happy customers.
Highlight Report
June 22, 2021HGS is doubling up on "win-win" with its cognitive cloud contact center.
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