A collection of the latest views of the HFS analyst team on automation and process intelligence.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
April 28, 2025AI shifts the economics of enterprise operations through the collapsing costs of code, knowledge work, compute, and organization.
Point of View
December 17, 2020There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the
Highlight Report
December 15, 2020EXL believes that a data-led approach is crucial for enterprise, and their domain and analytics expertise might make them a partner worth considering.
Point of View
December 09, 2020As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
Point of View
December 08, 2020In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital
Highlight Report
December 07, 2020HFS' take of the acquistion of Slack by Salesforce
Point of View
November 25, 2020HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
Point of View
November 20, 2020The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.
Point of View
November 19, 202020 enterprise leaders share their strategies for transforming CX and EX in a virtual world
Top 10 Report
November 18, 2020This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.
Point of View
November 17, 2020While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
Highlight Report
November 13, 2020Genpact's latest acquisition expands its experience capabilities targeted at digital commerce
Point of View
November 13, 2020HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
Highlight Report
November 13, 2020Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.
Point of View
November 11, 2020Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.
Highlight Report
November 10, 2020Celonis’ Global Ecosystem Day saw the vendor announce its Execution Management System (EMS) and the acquisition of automation firm Integromat
Highlight Report
November 09, 2020In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
Point of View
November 07, 2020Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to
Highlight Report
November 04, 2020Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution
Highlight Report
November 03, 2020Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of
Point of View
October 23, 2020HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation. Find your digital nirvana with the
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