More HFS BFS Research

Data Viewpoint

Service providers vie to become software ecosystem orchestrators to transform BFS

BFS enterprises need to add “ecosystem orchestrator” to their shortlist of key capabilities for IT and business services partners.

Highlight Report

AML RightSource rising—the firm bags its 5th acquisition of 2021 with QuantaVerse

AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A

Data Viewpoint

Localization of service delivery takes center stage for BFS firms

BFS firms are leading the charge for onshore delivery as localization becomes the new normal for strategic initiatives.

Point of View

From outsourcing to innovation: partner to revolutionize mortgage servicing

We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.

Point of View

How People’s United Bank worked with Pega and Virtusa to create customer personalization

Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.

Market Analysis

HFS OneOffice Pulse: The post-pandemic reality check for the Banking and Financial Services industry

A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.

Highlight Report

Capgemini's Financial Services TechnoVision 2021 framework is more than meets the eye

Capgemini has released its Financial Services TechnoVision framework externally for the first time.

Market Analysis

Banking and Financial Services Formidable Challengers 2021

Analysis of eight specialist service providers across execution, innovation, OneOffice, and voice of the customer criteria.

Top 10 Report

Banking and Financial Services - The Best of the Best Service Providers 2021

Analysis of the best service providers for BFS firms across execution, innovation, OneOffice, and voice of the customer criteria.

Highlight Report

Xceptor drives industry-specific automation for BFSI firms fresh out of low-hanging fruit

One vendor embracing an industry-specific approach is Xceptor, a no-code data automation provider specializing in BFSI.

Highlight Report

Coforge accelerates its BFSI focus through SLK Global acquisition

Coforge recently reduced their reliance on the transport industry to focus on BFSI, supported by their recent acquisition.

Point of View

Defy DeFi no more!

The market cap for Decentralized Finance (DeFi) is $70B today. It was $1B twelve months back.

Highlight Report

EY keeps it simple with its EdgeVerve alliance

Are your partnerships full of hot air? EY is keeping it simple with its latest alliance.

Data Viewpoint

BFS firms expect more from partners in cloud journeys

BFS firms expect partners to play a critical role in defining outcomes and providing right tools as part of their cloud journeys.

Point of View

Mphasis’ next act—applied innovation in the digital dog years

The HFS take on sustaining Mphasis’ success with its growth CEO, Nitin Rakesh

Point of View

BFSI firms need to refine their FinTech programs to focus on outcomes rather than partner identification

HFS, with support from Capgemini, investigate how BFSI firms are approaching partnerships with emerging partners, particularly fintech start-ups and scale-ups

Highlight Report

HFS Highlight: WorkFusion’s Series F $220M war chest – a lot of money – not a lot of surprises

WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.

Point of View

If the Cap fits, wear it: This is the new, reinvigorated Wipro

Wipro goes big and bold with its BFSI and consulting-driven acquisition of Capco

Point of View

Focus on digital led growth imperatives to survive and thrive

Infosys and Citizens Bank share experiences in rapid acceleration of digital transformation

Point of View

Accelerate towards cloud-native through convergence of trust, domain and AIOPs capabilities

The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Learn from the experiences of Coforge and its client, a US-based and

Highlight Report

HFS Highlight: IBM’s seemingly innocuous acquisition of cloud payments fintech, Expertus Technologies,

Ever a core cog in the global core banking and payments ecosystem, IBM announced its acquisition of Expertus Technologies, a Montreal-based fintech and existing

Highlight Report

HFS Highlight: WNS could finally make its mark on the crowded BFS space with its FinTech strategy

We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.

Point of View

Banks must digitalize debt collection processes to survive the pandemic

While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.

Highlight Report

HFS Highlight: Will the pandemic grind the Mphasis growth story to a halt? We don’t think so…

HFS recently attended Mphasis’ Virtual Analyst and Advisor Day to check how this dynamic mid-tier growth firm has been faring during this cruddy year.

Market Analysis

ITMS and BPO Contract Analysis—Q2 2020

This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.

Highlight Report

Infosys weathers the economic downturn winning a huge digital transformation deal with Vanguard Financial

Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.

Point of View

Service providers must align their offerings with BFS clients’ partner selection priorities

It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.

Point of View

BFSI firms must update their approach in order to measure and manage climate change risk

BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.

Point of View

The BFS sector’s laggards need to stop only seeing uncertainty in sustainable finance—and think about

Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.

Point of View

Providers must act; creaking IT and emergence of mid-tiers means competition for BFS deals ramps up

Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.

Point of View

Finance leaders must adopt these five key AI transformation levers

In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.

Point of View

If you want success with machine learning-enabled analytics, don’t boil the ocean!

Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale

Point of View

As challenger banks’ profits fail to match their growth, incumbents must continue to invest in digital

Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.

Point of View

HSBC is pioneering blockchain in financial services—don’t find yourself playing catchup!

Blockchain has thus far been unable to make a significant impact in the BFS industry. But this could all be about to change

Market Analysis

IT and BPO outsourcing contract renewal analysis—2020

HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.

Point of View

Are your IT systems working against you? BFS firms must address creaking IT as it comes under the

Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses

Point of View

Mphasis is the IT services industry's hidden gem - Enterprise leaders must not skip past growing mid-tier

It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and

Point of View

If banks want to improve ROI on digital transformation, they need to stop prioritizing efficiency

This POV examines the state of digital transformation in the BFS sector, leveraging the latest data from our Industry Digital Transformation survey.

Point of View

Providers must build a bespoke toolset and strategy to save the modern banking industry

Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market

Top 10 Report

HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers 2019

The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry.

Point of View

Disruption picks up pace in financial services—drive innovation or risk irrelevance

The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.

Point of View

Service providers shouldn’t put all their eggs in the BFS basket

Many IT service providers rely on BFS revenues to drive growth, and if they don’t change this, they leave themselves open to significant risk.

Point of View

Traditional banks: risk losing your customers if you can’t offer them better access

High street banks, you have a problem! Customers are demanding new ways to access and interact with their finances.

Point of View

AIB Embraced RPA to Drive Its Digital Transformation Agenda

This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.

Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

Point of View

HfS Industry Health Dashboard: Banking and Financial Services

The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.

Top 10 Report

HfS Industry Blueprint: Banking and Financial Services Operations 2018

The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.

Point of View

Industry Impact - The Banking and Financial Services Value Chain

This POV previews our BFS-specific value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Point of View

Infographic: The State of Automation in Banking

An industry drill-down from HfS' research into the maturity of automation and AI in business operations.

Point of View

Why Banking and Financial Services is the Most Mature Sector for RPA and AI Adoption

We spotlight the results of interviews with 80 BFS leaders to gain critical insights into how this industry is embracing intelligent automation.

Point of View

Cultivating Business Outcomes In BFSI: The EXL Evolution

HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.

Top 10 Report

Blueprint Snapshot: Banking and Finance IT Services, 2017

This Blueprint snapshot provides analysis and evaluation of IT Service providers operating in the Banking and Finance verticals.

Top 10 Report

HfS Blueprint Report: Capital Markets Operations

We believe that capital markets firms will undergo a large-scale operational transformation in 2017. Service providers for this market are now in a unique to

Point of View

Journey to Intelligent Operations in Banking

How can banks rise to the challenge of intelligent operations and the OneOffice?

Top 10 Report

The HfS Blueprint Guide to Emerging Blockchain Services in BFSI

This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.

Point of View

Genpact Is “Creating Talent” for BFS Analytics Services

The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.

Point of View

Why Don’t Banks Have Their Analytics Figured Out?

A collaborative engagement model that brokers capability from across organizations will move banks back to the vanguard of analytics deployment.

Top 10 Report

HfS Blueprint Report: BFS Analytics Services

Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio

Point of View

IBM Buys IRIS Analytics To See Into The Future of Fraud

Real-time decision engines like IRIS are in focus with fraud and financial crimes growing. How will IBM integrate IRIS’ capabilities with IBM Watson?

Point of View

Why Blockchain Technology May Create New Relevance for As-a-Service Solutions

By putting shared data out into a commonly trusted system of record, Blockchain offers hope for BPaaS solutions that seek to build across enterprises and become

Point of View

State of the Industry 2013: Banking and Financial Services (BFS) Summary

Outsourcing remains a strong preference while in-house delivery is showing strong indications of reduction.

Point of View

Business Services Outsourcing in Banking and Financial Services: 2013 Market Report

This report outlines the strategic business priorities BFS executives will focus on over the next few years and examines how the outsourcing industry is to the

Point of View

The State of Banking and Financial Services in 2013: Webcast Slides

HfS and KPMG presented an open discussion on the banking and financial services industry in 2013. See the slides here.

Point of View

Leaders Roundup: Banking and Financial Services Outsourcing

HfS Research concluded extensive research into the banking and financial services BPO market in Q3 2012. This document includes profiles from ten key BFS BPO

Point of View

The Banking Industry BPO Landscape in 2011: Getting Back To Basics

Banking has gone through some very rough years. It will continue to encounter considerable uphill battles over the unforeseeable future. Rebuilding customer and