Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
August 27, 2025For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
August 25, 2025Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.
Point of View
November 17, 2020While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
Point of View
November 02, 2020Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them
Highlight Report
October 16, 2020HFS recently attended Mphasis’ Virtual Analyst and Advisor Day to check how this dynamic mid-tier growth firm has been faring during this cruddy year.
Point of View
October 05, 2020Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
Market Analysis
August 25, 2020This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.
Highlight Report
August 21, 2020This highlight discusses about Bosch GuardMe, a lone worker protection solution.
Highlight Report
August 18, 2020Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Point of View
July 29, 2020HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in
Point of View
July 07, 2020Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.
Highlight Report
July 02, 2020This report explores how Capgemini is leveraging emerging technologies for client business transformation
Market Impact Report
June 26, 2020A comprehensive view of global retail and CPG trends and their impact on IT and business process services and technology change agents
June 19, 2020HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.
Highlight Report
June 17, 2020The business process services line at Infosys has officially crossed over a billion dollars in revenue, an important milestone with implications on the future a
Market Impact Report
June 12, 2020A comprehensive view of global insurance trends and their impact on IT and business process services and technology change agents
Point of View
June 02, 2020How five companies are using digital associates to create better experiences for stakeholders
Highlight Report
May 26, 2020EXL have developed PayMentor, a modular solution that aims to streamline early-stage debt collection, and boost effectiveness.
Point of View
April 30, 2020In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.
Point of View
April 30, 2020Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
Point of View
April 23, 2020Old Mutual prioritizes IT and business collaboration to drive RPA success.
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