Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
August 27, 2025For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
August 25, 2025Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.
Market Analysis
January 17, 2020HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.
Point of View
December 31, 2019Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.
Top 10 Report
December 23, 2019This report analyzes and rates 19 service providers serving the Insurance industry across innovation, execution, and voice of the customer criteria.
Point of View
December 23, 2019Governments and corporate clients are putting more pressure on banks to sort creaking IT; they must act swiftly to avoid outcry and financial losses
Point of View
December 05, 2019If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.
Point of View
December 05, 2019One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.
Point of View
November 25, 2019We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next
Point of View
November 21, 2019As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.
Point of View
November 12, 2019Use AR, VR, and MR technologies to make your physical operation environments more efficient and create meaningful, immersive experiences
Point of View
November 07, 2019With the advent of IoT, some of its applications have the potential to bring a sea change across all the stakeholders in the healthcare industry.
Point of View
November 07, 2019Part 1/2: As we enter the third era of sustainability services, providers must reach across their functions to match sustainability’s breadth & depth.
Point of View
November 05, 2019SE2 made a few announcements recently, including the opening of its delivery and innovation centers in India and the launch of its Digital Engage platform. the
Point of View
October 28, 2019It’s a great time to be a mid-tier IT services firm. While the largest IT services firms are vying for big ticket “transformation” engagements and
Point of View
October 18, 2019Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.
Point of View
October 17, 2019Insurers are left to burden expensive payouts, but they can protect profit margins by moving towards a predict-and-prevent model leveraging IoT.
Point of View
September 30, 2019Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.
Point of View
September 30, 2019HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech
Point of View
September 25, 2019Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
Point of View
September 19, 2019Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part
Point of View
September 05, 2019Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong.
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